Review Time
From the moment we arrived in New Zealand, the service ensured that everything was smooth and stress-free. They provided a complimentary airport pickup, and the first person we encountered was genuinely friendly and welcoming. During the drive, we received numerous local recommendations, which made us feel cared for. Upon arrival, we were greeted with complimentary coffees in a lovely lobby and guided through the process at a relaxed pace. The team assisted us with the paperwork, offered clear advice, and supplied an easy-to-follow manual for using every aspect of the motorhome. This alleviated any concerns we had, and the team's genuine helpfulness and patience stood out. They thoroughly showed us around the motorhome, explaining each feature to ensure we understood how everything functioned. As first-time users, we were pleasantly surprised by how straightforward it was to use the fridge, gas, toilet, and shower. Initially apprehensive about emptying the toilet and grey water, the support team guided us step by step. Having access to a 24/7 helpline was reassuring, and when we needed assistance once, they responded immediately. The sharing shelf with leftover items was a fantastic addition, saving us from buying essentials. After an unforgettable journey, the drop-off was just as seamless as the pickup. We simply returned the motorhome, collected our bags, handed over the keys, and were shuttled back to the airport. The company truly cares about its customers and ensuring you have an amazing experience in New Zealand. We couldn't recommend them more.
From the booking process to picking up the camper with thorough and helpful instructions, and the simple return of our vehicle, our trip was completely hassle-free. While the company is on the pricier side, it's definitely worth every penny. The vehicles are well-maintained, clean, and of high quality. We had an amazing road trip through New Zealand and felt right at home in our mobile accommodation.
We rented a double for two, perfectly designed for a couple. The website was very informative with valuable guidance and links. All reviews were positive, including mine. The staff at the location were excellent during pickup and drop-off, being both friendly and knowledgeable. Over two weeks, we traveled 2100 km without any issues. The Fiat-based van handled all road conditions easily. We opted for the VIP package, which, while not inexpensive, provided peace of mind. The onboard WiFi was very reliable, especially for using navigation.
From the moment we arrived in New Zealand, the service made our experience incredibly smooth and stress-free. They provided free airport pickup, and the first person we met was genuinely welcoming. During the drive, we received plenty of local tips and favorite spots, which made us feel well taken care of. Upon arrival, we were treated to complimentary coffees in a lovely lobby and guided through everything at an easy pace. The team helped us with the paperwork, offered clear advice, and provided a straightforward manual with photos for operating every part of the motorhome. This eased any worries we had before starting our trip, and the team's genuine helpfulness and patience stood out. They thoroughly explained each feature of the motorhome, ensuring we understood how everything worked. As first-time users, we were surprised by how simple it was to operate the fridge, gas, toilet, and shower. Initially nervous about emptying the toilet and grey water, the team guided us through it with care. Having a 24/7 helpline was also reassuring, and when we needed help once, they responded immediately. The sharing shelf with leftover items from previous travelers was a fantastic touch, saving us from buying basics. After an unforgettable trip, returning the vehicle was just as easy as picking it up. We simply returned the motorhome, grabbed our bags, handed over the keys, and were shuttled back to the airport. The company truly cares about its customers and ensuring you have an exceptional experience in New Zealand. We couldn't recommend them more.
Renting with this company was the best decision for our trip through New Zealand. From booking to pickup, travel, and return, they demonstrated excellent customer service. This company is reliable, friendly, and puts customers first. We encountered a few issues, but they were resolved immediately, without complaint. The vehicles were either brand new or had very few kilometers. We traveled for two months with our two young children, and our motorhome was fantastic. We especially appreciated the fixed rear bed that could be closed off from the front, allowing us to enjoy our evenings without disturbing the kids. We had the best time of our lives, largely thanks to this great company. Highly recommended.
We had a wonderful experience. We rented a motorhome for three weeks in October. The service was excellent. We picked up the motorhome in Auckland and traveled down through the north and south islands, dropping it off in Christchurch. The support before, during, and after our trip was first-class, and we truly enjoyed the motorhome itself. It was a fantastic holiday!
We just completed a 10-day rental driving through the South Island with our two kids. It was an incredible experience. The staff were fantastic and guided us through everything. Since we had no plans at the beginning, they recommended a route that became a highlight of our trip. I would definitely recommend this service; it was one of our best family holidays.
I've had the fortune of traveling with this company four times over the past seven years in various models, and each time has been a dream! They stand out in quality and service compared to other motorhome companies in New Zealand. Their motorhomes are thoughtfully designed with great features that make life easier. This time, we rented a king/twin for four and loved the spacious garage for storage, twin bed setup, separate toilet and shower, and Apple Carplay for navigation and music. Renting in winter with sub-zero temperatures, we relied on effective gas heating to stay warm. The team took great care of us throughout the process, making us feel valued customers from start to finish.
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Holidays are unique opportunities to build memories for a lifetime. At Wilderness, our business is all about helping you collect remarkable moments with those you love. Our premium German motorhomes are a cut above the average rental vehicle because we want you to explore New Zealand in luxury - just as the many discerning Kiwis who own their own German motorhomes are used to. When you travel with us, we’ll help you get off-the -beaten-track with our ‘no road restrictions’ policy. Plus, you’ll get exclusive access to our curated collection of secret camp spots around NZ. Our 4.9 out of 5 rating from more than 500 Google reviews is testament to the fact we keep delivering an extraordinary experience time after time.See more
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