Review Time
It feels like complete chaos . . . I placed my order on 11/9, believing that if I ordered by 3pm (as indicated on the platform), my item would be shipped the same day. Despite numerous unanswered emails and chats, along with at least six phone calls to the support team assuring me that my item would ship "soon", nothing ever arrived. On 12/2, I decided to cancel my order. I cannot recommend making a purchase here.
Please be sure to dig deep into the reviews of this company. They are definitely shady! I ordered a pool filter system. I needed it right away as I had a leak in mine. It stood out to me that they state they ship the item that day if ordered before 3:00 p.m. By the next day nothing shipped. They claimed they hadn't received my payment. I sent them evidence and they said they made a mistake and would ship immediately. A week went by and nothing happened. Yet they're holding $500 from my credit card. That's when I decided to look into the reviews and they are terrible. Some people don't receive an item for a month. Also, plenty of complaints of them not crediting your credit card on cancellations or returns. When you contact them to check on the return of your money to your credit card, all they will say is soon. They don't even take the time to look on the computer and keep repeating soon. Save yourself some frustration and go somewhere else!
I ordered a spa part which did not fit my unit. I followed exactly what return policy stated immediately, however I did not receive my refund. After calling customer service and showing proof they received the returned package, I was promised refund. Which I never received. It is over a year later and I still do not have my refund. I'm tired of dealing with them and given up on ever receiving my $42.97.
Stated they had the item in stock. Ordered and paid additional expedited shipping. Was charged for an add on I did not request or authorize. Ordered on Sunday online and had not received any notification by Thursday afternoon. Sent email and got an AI form response. Called 800 number and got a totally unresponsive person in India or someplace. Requested an American person and got cut off. Do not buy from this place if you expect service.
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Wild West Pool Supplies is a swimming pool and spa parts supplier, a company whose purpose is to help people enjoy more time in their pool or spa.
With over 30 years of experience in the industry, we offer an immense volume of knowledge, and will happily answer all of your questions and concerns regarding your swimming pool or hot tub to ensure you have exactly what you need.See more
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