Review Time
Bought their worktops via Wilko (who, likewise, are a disaster of an organisation). Wilsonart sat on my order without trying to contact me to arrange delivery. At no point did I anticipate that I'd need to liaise with a supplier but this is just the failed way that Wilko and Wilsonart have decided to do business. For your own sanity, I would recommend avoiding both Wilko and Wilsonart - They are lazy and untrustworthy
Bought their worktops via Wilko (who, likewise, are a disaster of an organisation). Wilsonart sat on my order without trying to contact me to arrange delivery. At no point did I anticipate that I'd need to liaise with a supplier but this is just the failed way that Wilko and Wilsonart have decided to do business. For your own sanity, I would recommend avoiding both Wilko and Wilsonart - They are lazy and untrustworthy
If I could give no stars i would. Avoid this company if u can the customer service is shocking beyond shocking. Gemma has no customer service skills what so ever! After arguing with me over 3 phone calls about returning a worktop that was different to the other one delivered after the 3 call she finally agreed to stick a note on the portal that b&q use. She called the manager at b &q irrelevant and having to get Hissan to sort my issues out. He went above and beyond he refunded me the wrong item without sending the wrong item back. Thanks Hissan, avoid this company and as for Gemma she should be sacked. My calls record also if u would to hear how I was treated. Glad I won't ever have to deal with this company again.
If I could give minus stars I would. Ordered worktop through Screwfix and just wish I had read the reviews. From the start it was a DISASTER with Wilsonart giving one lame excuse after another. We waited in for 3 days with the promise of this worktop being delivered and even told it was on the van but nothing arrived. The entire staff at Wilsonart have no idea what they are doing and even had the cheek to tell me I had not placed an order and I must be confused!!!!!! I had my Order number and all details but apparently they work on different systems and not all staff are privy to this. Absolute mayhem and shame on Screwfix for doing business with such a company. I have requested a refund. BEWARE BEWARE BEWARE!
Avoid, avoid, avoid. Bought a worksurface through Screwfix from this company. Delivery didn't turn up so phoned and told it was due in 1 minute. Nothing. Waited will late afternoon and called again and told again will be delivered in 1 minute. Wasn't gonna be had again with that one I kept them talking for the minute and then said we've talked for 1 minute and the worktop should be here now according to you. Told them if it didn't arrive by 5.00 pm I'd cancel it. Then get a call from the delivery company saying they had broken down and couldn't deliver but would deliver the following day. Waited in all day and at 4.00 went Screwfix and asked for a refund. That was a minor hassle, but basically this company can put their worktops where a monkey puts its nuts. They are useless and lie about deliveries. I'm now ordering elsewhere and anything that says Wilson Art on I'll run away quickly.
Awful company, almost impossible to get any response from them.Worktops are made of such poor quality, despite the warranty they refuse to exchange when it peels and bubbles within weeks.Ask your supplier where they receive their worktops and if it's a Wilsonart product... look elsewhere.You will be lied to regarding delivery dates and it will turn up damaged before refusing delivery and then waiting weeks again. Never seen such poor service in my life.
If I could leave a zero star rating I would, shocking customer service, this is more than one company in one and no one come s back to you when you email, phone rings and no one answers, there couriers are useless, failed a delivery to our office and they did not even come to the office!! And then try to contact the courier firm to re arrange I left a message last Friday and still no return call or delivery, I then re ordered through a different company only to find out it is the same company!! After 3 weeks still no product, and £160 out of pocket, then to be told I have to go back to the original order to get refunds that can take upto 2 weeks to be processed!! A joke of a company, avoid at all costs.
I wouldn’t give them one star except I have to, to write the review. Absolutely appalling service. They send an email or text asking you to call them then don’t answer the line and it goes to voicemail. I placed orders through B&Q and I am still waiting for other deliveries for my bathroom. Do not buy Shore Laminates products or splash wall or aqua panels. Terrible company, terrible service.
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Complement any kitchen or bath surface with Wilsonart. With over 500 designs to choose from, Wilsonart offers Quartz, Laminate, Solid Surfaces and more.
