Review Time
ordered for 310€ and out of that, 60€ was complete garbage — items with completely wrong descriptions and sizes that didn't match at all. On top of that, I have another 200€ stuck/waiting, and I'm already sure I'll get a lot more trash from that order too. Basically, I paid 60€ just for dust rags so Sellpy could boost their revenue. Extremely disappointed with the quality control and misleading listings. Avoid if you value your money.
Something is seriously wrong – request your GDPR Article 15 data and see what you don’t get”
This concerns Sellpy (EU-based resale platform) and my personal GDPR Article 15 request.
I want to say this clearly: request your own data access requests.Seriously. And look at what you receive – or more accurately, what you don’t receive.What a DATA ACCESS REQUEST must include (GDPR Article 15)When you request your personal data, you have the right to receive ALL of the following:
• All personal data concerning youNot just name and address, but also:name, address, email, phone numbercustomer and user IDspayment details, charges, payment historyshipment data, returns, redemptionsmessages, emails, chatsinternal notes about youcomplaints, decisions, and records
• Data related to products and propertywhich products you have sentwhich have been sold and which rejectedwhy they were rejected (not invented reasons)where the products were routed (storage, recycling, donation)who made the decisions
• Automated decision-making / algorithmsIf “the system decides”:whether automated classification is usedhow it affects rejections and pricingwhat logic is usedhow it affects you in practice(= no “trade secret” excuses here)
• Purpose of data processingwhy your data is usedhow it is actually used (not marketing fluff)
• Data retention periodhow long data is storedon what basiswhen it is deleted
• To whom the data has been disclosedpartnerslogisticsrecycling or donation partnersIT service providersthird countries, if anyNames. No vague explanations.
• Source of the dataIf the data was not obtained from you:where it came fromwho provided it
• Your rightsYou must be informed of:the right to rectificationthe right to erasurethe right to restrict processingthe right to objectthe right to lodge a complaint with a supervisory authorityNo “you may contact us” nonsense — actual rights.Important:If any of the above is missing → the response is incomplete → Article 15 is violated.If the response is partial or evasive → violated.If there is no response at all → violated.This is not an opinion. This is the law.And then the reality.This is pure monetization.The customer pays for everything. Always.When sales end and you want to redeem your own property back:you pay the return shipping yourselfyou also pay €1.20 per itemeven though the item is YOUR property and has not even been soldAnd the result? You are left with nothing but a bill.Customer service does not respond.Not to questions, not to complaints, not to data requests.And the data issue: GDPR Article 15 is not fulfilled, based on what I personally read and saw.Data is requested, but not all data is provided, even though it must include:what data has been collectedhow it has been processedwhat it has been used forto whom it has been disclosedAdditionally: no photos of rejected items, even though decisions are based on them.This is not an opinion — this is the law. And it is being violated.I checked this myself.These violations are serious, and companies face sanctions — we are not talking about small sums, but millions.All responsibility is pushed onto the customer, but answers are available nowhere.Once the money is paid, the customer is left alone.Report this to the EU. Be brave.You → KKV (Finnish Compexxxx.kkv.(fi)/kuluttaja-asiat/ilmoita-kuluttaja-asiamiehelle/If
oita-kuluttaja-asiamiehelle/If needed → ECC Finl
Xx.kkv.(fi)/ecc/The
tre)(xxx)kkv.(fi)/ecc/The company is seriously violating laws and regulations.The text I read directs the matter to the Consumer Disputes Board,which does not handle cross-border cases.Unbelievable conduct.Request your own data — in writing, formally — and you will see for yourself.This is not a sales service.This is a system where the customer pays, the company stays silent, and the goods disappear somewhere along the way.I will not use this service ever again.And file a report to KKV (cc) —a company cannot operate like this.
This is only one part of a broader set of documented issues currently being prepared for submission to authorities.
“Check the regulations of your own country and other applicable rules. This applies to Finland.”
Sellpy operates across multiple European countries, which makes consistent compliance with EU law particularly important.
“This post reflects my personal experience and publicly available legal requirements. I encourage everyone to verify by requesting their own data.”
I am losing money by falling int this trap. After sending a lot of high quality clothes now I'm learning that I have a negative balance due to listing and shipping costs. The prices they put on my items are unbelievably cheap and unfair. Getting my items back will cost even more money!Overall my recommendation is to avoid this thing and either donate your items or throw them away because that's less hassle and somehow cheaper since now I'm in the negative for sending them my items
This could been such a good concept, if they weren't this greedy. 1. If you want to sell here, be prepared to earn next to nothing. They take a huge cut of the earnings, after that another for advertising the product. When you want them to send the little money you make from here, the fee for a foreign payment is fully on you. Beware. 2. As a buyer, they are completely out of their minds with their pricing. I found out they price the USED items higher than the new items from the original brand. Saw that with Disturbia dresses - buying them new is often cheaper. Make this make sense. 3. Sorting: they wanted to trow away completely new /and/or/ washed nice quality clothing that I send them because they deemed them unsellable, which was not true. They will, of course, send them back if you want, for another steep postage fee. So be prepared to earn next to nothing, have your nice clothes being trown to trash and pay higher price than for new items. Fantastic.
Ridiculous for selling things. Even though I have sold over 10 things I have earnt a single penny. Make it make sense. You pay for advertising you haven’t chosen besides the cut they already take… will not be selling my things here again
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Om een betere toekomst te kunnen garanderen, moeten er dingen veranderen. Ons gedrag en onze prioriteiten moeten veranderen om de impact op onze planeet te verminderen. Dit is geen gemakkelijke missie, maar wij gaan de uitdaging aan.
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