Review Time
Bad Service, KYC, Dealing without professionalism, Terminated Services after 48 hours.I have ordered the service here. 4gb RAM for ubuntu 24. And it's very slow like you're using an Intel Pentium I. Even though in terms of specifications, it should be able to run smoothly.I complained to customer service, and they even cut off the service until they deleted my account right after I complained the next day.So, I only use a one-month rental for no more than 3 hours, because it's really like a conch. Very Big Loss, I hope that no one will be harmed like me
I recently subscribed to Win-VPS.com, which advertised a “10-minute setup” for their VPS service. However, my experience was far from that. After several hours of waiting, I finally received a response from their support team, instructing me to complete a KYC (Know Your Customer) process. This process was quite unusual, requiring me to write specific information on paper and take selfies. I have concerns that these images could be misused for false testimonials.Moreover, the VPS service was inaccessible until the KYC process was completed, which felt unnecessarily burdensome and raised suspicion. To make matters worse, there is no option to remove my credit or debit card information from their payment panel.Overall, this experience with Win-VPS.com felt very unprofessional and untrustworthy. I strongly advise against using their service.
One of the worst companies out there. Security wise they are garbage. Their services also don’t work as advertised. More important, I have asked them to cancel my subscription and they refused stating that I need to cancel it out myself(by calling my bank or paypal)
in fact, this report is what happened to me in my experience with win-vps.com. I had more than one problem and there is fast support that meets my needs and I do not need to wait for a long time .. There is dedicated support throughout the day .. and the service is fast and useful Very much, and when I needed to get money back or something like that, I did not find it difficult.. In fact, without exaggeration, I never hated that I made the purchase from this server. Thank you..
Claim your business profile now and gain access to all features and respond to customer reviews.
⛔ **IMPORTANT INFORMATION!**. This message is essential for transparency, cannot be removed without our explicit consent, and must remain publicly accessible on the Trustpilot platform to all users. We believe that factual and truthful information should be readily available to all Trustpilot users, in line with the principles of transparency and fairness repeatedly emphasized by the platform's management. Unfortunately, we are forced to share this here because we have no other technical way to share this information with Trustpilot users.
📢11-01-2025 We noticed that another review written by our real customer was deleted, the review had 4 stars.
📢 WE HAVE ENCOUNTERED INSTANCES WHERE POSITIVE REVIEWS — POSTED BY OUR GENUINE CUSTOMERS — HAVE BEEN REMOVED FROM OUR TRUSTPILOT PROFILE. THIS HAD A SERIOUS IMPACT ON THE TRUSTPILOT RATING. IT IS IMPORTANT TO NOTE THAT THESE ARE REVIEWS FROM REAL CUSTOMERS, NOT JUST WEBSITE VISITORS. THIS SITUATION RAISES CONCERNS FOR BOTH OUR TEAM AND OUR USERS.
📌 For example, a recent 5-star review from a customer, Marian Alexandru Stinga, was taken down by Trustpilot. In his review, our customer stated: “I ordered the VPS 2 Bronze - Windows Service. It was activated in a maximum of 15 minutes with all the details provided. After some tests, I needed the support team, and I used live chat. I can say that I needed it three times, and each time they were prompt and provided solutions to my needs.”
Stripe transaction ID (txn_3QXovtFzgPmmPA7V1rt0iqKw) is confirming the authenticity of the review and reflects a genuine customer experience.
A real customer review was removed with the wording “This review is no longer available. There can be several reasons for this, read more here.”
📌 Other 5-star positive reviews were removed in a similar manner.
📌 In contrast, one-star reviews — potentially submitted without proper verification — remain visible, even when the reviewers do not respond to Trustpilot requests to provide further information. These instances can be viewed on this page.
📌 This double standard harms Trustpilot reputation and raises a lot of questions about the methods of content moderation on the platform.
📌 We have been also contacted by cybercriminals attempting to extort money from us, claiming they will write negative reviews about our company on Trustpilot unless we pay them. According to Google search , other businesses have reported similar incidents, highlighting a growing problem. Unfortunately, this is a direct consequence of Trustpilot's current policies, which allow anyone to post negative reviews without thorough fact-checking or proper verification. This creates an environment where dishonest actors can exploit the system, leaving businesses vulnerable to blackmail.
📌 We are sharing these facts in the hope that our current and future customers gain a clear understanding of the situation and can form their own judgments accordingly. We remain committed to transparency, fairness, and the highest standard of service. If you have any questions, please do not hesitate to contact us directly.
P.S. We sincerely hope that Trustpilot's management will find the time to engage with us and address this situation constructively, ensuring that each case is thoroughly investigated. We also urge the implementation of measures that uphold the Trustpilot platform’s commitment to fairness, transparency, and integrity.
See more
