Review Time
Each visit to Wings Skoda is a wonderful experience. Lea on the service desk stands out as an exemplary member of the team. There is nothing she won't help with. She is welcoming, professional and handles everything with a smile and sense of humour. A very big thank you to Lea. I feel very lucky to have this fantastic dealership look after my car.
I received outstanding support from the team. I bought my vehicle new in 2020, and it has only required annual servicing and MOT, which they have conducted seamlessly and efficiently. During the last service, a fault in the steering bushes was found and later fixed under the extended warranty at no cost to me. Each visit has been met with helpful and polite staff.
I received outstanding customer service from the team at the location. I purchased my vehicle new in 2020, and it has only needed annual servicing and MOT, both handled smoothly and efficiently. During the last service, a fault was found in the steering bushes, which was later resolved under the extended warranty at no cost to me. Each time I visited, the staff was always helpful and courteous.
I experienced exceptional help from the representative who assisted in getting a significant portion of my repair bill covered through my warranty. She exceeded all expectations of customer care and is a true asset to the team.
The representative was highly professional and accommodating, keeping me informed about the issues with my vehicle. The service provided was helpful, although it didn't resolve the issue identified, as it was a non-warranty matter caused by an accident, referred back to the insurance company. I was only charged for half an hour, which is recoverable. Thank you, team.
After searching for a vehicle for a while, I found the process quite stressful, but the customer service I received was exceptional. The sales executive was fantastic—approachable, polite, and answered all my questions without any issue. He made my purchasing journey very smooth and met all my requirements within my budget. I'm very pleased with my new vehicle and enjoy driving it. Thank you for all the hard work and guidance.
I recently scheduled my vehicle for its first MOT and service. The booking process was straightforward and efficient. On the day, I interacted with a representative who had all the paperwork ready. I was offered a courtesy car, but it wasn't needed. I received a call when the vehicle was ready for pickup and was even sent a video walkaround via email. I've been using this service for years and would highly recommend them to anyone.
We've been loyal customers for about 15 years, purchasing multiple vehicles. Recently, we bought a hybrid model based on claims that it could achieve over 90 miles on battery alone, but it only managed about 45-55 miles in practice. The service team confirmed the charging was correct, but our experience didn't match their assurances. When we sought to exchange it for a petrol version, we were told to use the hybrid as petrol only, which we didn't find appropriate. The exchange process felt dismissive of our loyalty, and we ended up with higher monthly payments. We were also warned that a poor review could lead to consequences for the salesman, which is concerning given our experience. Disappointed with the support provided, we won't be returning.
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Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.
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