Review Time
I am writing to express my profound dissatisfaction with the service and overall experience I have received from America's Car-Mart 3015 Summerhill Rd Texarkana Texas,since my initial purchase. Despite consistently fulfilling my financial obligations promptly and ahead of schedule, I have encountered significant challenges in receiving the level of service and adherence to commitments that one would reasonably expect from a reputable automotive dealership.
From the outset, there have been recurring issues regarding services that were explicitly promised during the acquisition process. It is particularly concerning given the substantial financial investment I have made in the vehicle, which, in my assessment, far exceeds its market value. Such a premium cost naturally cultivates an expectation of exceptional customer support and comprehensive fulfillment of all agreed-upon terms.
A recent incident particularly exemplifies this pattern of unmet promises. I was assured a final complimentary oil change as part of my agreement. Upon attempting to redeem this service, I was informed that too much time had elapsed, and consequently, the offer would not be honored. It is important to clarify that due to my remote work arrangements, my vehicle usage is minimal, meaning a routine oil change was not required until recently. Had there been clear, proactive communication detailing a specific timeframe or expiry for this promised service, I would have ensured its completion within that window. The absence of such critical information led directly to this unfortunate denial.
This situation reflects a broader pattern where it appears necessary to escalate issues or formally complain to receive the expected service. This is an unsustainable and frustrating dynamic. My consistent dedication to timely payments should be reciprocated with unwavering commitment to your obligations.
Given the severity and persistence of these concerns, I have also formally registered my experience with the Better Business Bureau. I sincerely hope for a comprehensive review of my account and a definitive resolution to these ongoing service discrepancies.
I am writing to express my profound dissatisfaction with the service and overall experience I have received from America's Car-Mart 3015 Summerhill Rd Texarkana Texas,since my initial purchase. Despite consistently fulfilling my financial obligations promptly and ahead of schedule, I have encountered significant challenges in receiving the level of service and adherence to commitments that one would reasonably expect from a reputable automotive dealership.From the outset, there have been recurring issues regarding services that were explicitly promised during the acquisition process. It is particularly concerning given the substantial financial investment I have made in the vehicle, which, in my assessment, far exceeds its market value. Such a premium cost naturally cultivates an expectation of exceptional customer support and comprehensive fulfillment of all agreed-upon terms.A recent incident particularly exemplifies this pattern of unmet promises. I was assured a final complimentary oil change as part of my agreement. Upon attempting to redeem this service, I was informed that too much time had elapsed, and consequently, the offer would not be honored. It is important to clarify that due to my remote work arrangements, my vehicle usage is minimal, meaning a routine oil change was not required until recently. Had there been clear, proactive communication detailing a specific timeframe or expiry for this promised service, I would have ensured its completion within that window. The absence of such critical information led directly to this unfortunate denial.This situation reflects a broader pattern where it appears necessary to escalate issues or formally complain to receive the expected service. This is an unsustainable and frustrating dynamic. My consistent dedication to timely payments should be reciprocated with unwavering commitment to your obligations.Given the severity and persistence of these concerns, I have also formally registered my experience with the Better Business Bureau. I sincerely hope for a comprehensive review of my account and a definitive resolution to these ongoing service discrepancies.
They helping people with kind friendly experience, fast in and out and quality cars that there willing to fix if something goes wrong with vehicle. My experience was great and I would recommend them to anyone looking to buy a car ,suv or truck.. please check them out .
Bad Review of Car Mart of Lawton, OKMy niece visited Car Mart of Lawton and had one of the most disappointing experiences imaginable. Upon arriving, she was greeted by a salesman who seemed more interested in his personal comfort than the customers. Think she mentioned his name being Lonnie. My niece told me, throughout their conversation, he had a strong odor of marijuana, which made the atmosphere quite uncomfortable.The selection of cars was underwhelming, and many vehicles appeared to be in poor condition. When she asked about the history of a particular car, the salesman was evasive and seemed to be stalling rather than providing clear information. It felt like he was more focused on making a quick sale rather than ensuring customer satisfaction.To top it off, the prices were inflated compared to similar models she found at other dealerships. She left feeling very uneasy about their practices and unwilling to recommend this place to anyone. Save your time and look elsewhere for more professional service and a better selection.
America's Car-Mart (Nacogdoches) is the WORST car dealer ever! DO NOT, I repeat DO NOT ever go them! Save yourself the trouble, stress and heartache and just go find some other less dishonest car dealer to work with. They do nothing but sell LEMONS. They make promises they never keep, never return phone calls, they cheat you every way they can. And no one who is ever in the office (if they are ever there) can help you. If you actually do manage to find a way to talk to someone all thry do is pass the buck, NO ONE takes the initiative to try and make something right. I shouldn't have signed when I did and I knew I shouldn't but I had already been with out a car for 4+ months and it was the best one on the lot. (They tried to sell me one that the AC didn't work, a different one the drivers seat was broke laying all the way back and had no handle to even try to adjust the seat, one had a faint knock and the list goes on!) I haven't had this car 6 months and I've had to repair and replace so many things! Yes I realize a used car comes with it's own issues but I seriously doubt they even check out the vehicles before they put them on the lot (I mean how can you miss a broken driver's seat!!!) They have no sense of service, if you walk in trying to do anything but pay your bill you'll be met with rudeness and attitude. They sure know how to fake it when they are trying to get you in a car though!!!!Just don't, find someone else to work with, anyone else has got to better than this business!!!!!!They feed heavily on those in tight/desperate situations and then they hang you out to dry while they are milking every last penny out of you they can!
I will never write a bad review if I don't have too but this company is a rip off. I bought a car with them in late 2022 and now I don't have it in my possession because I bought a lemon. There are lemon laws here in the great state of ga but this place sold me a car that after less than two weeks going in the engine fails so a new engine had to be placed which caused me to use uber and Lyft to get to work Well ever since I bought this car and their crappy warranty which I used that help repair the car with every part needing to be replaced basically and I have not driven this car mostly due to the fact it stayed in the shop most of the time I had it on top of having to pay the warranty fee for it getting fixed and my car note I felt as if they never cared I good on my payments for two years on time and never skipped a beat until I had to put more money into it and the cycle keeps going moving forward they try to overcharge for a car that's over 15 yrs old and no way I will continue to drive a car that already on its last leg everyone knows Chryslers are crappy cars so for these people to treat me like a second class citizen is crazy work so to be fair I just gave the car back to them don't care because they do not acknowledge this at all they want money not your honest business and I can see them completely going out of business. So do yourself a favor and don't give these people your business you will regret it completely you are better off going to places like drivetime or another place like Sports and Imports and or Auto Gallery. Even the big dealerships will be safer than this place. High interest rates is a killer as well. The GM is very incompetent and he walks around with that snooty stank attitude and he need to go work somewhere else other than the auto industry because he is horrible and I've gotten nothing but crap from these people so they can respond however they choose I'm telling you all to run and don't even give this place a chance because I want to save the next person the headache. I regret doing business with these people I feel have taken full advantage of me and I have wasted so much money with them all to end up not with the car which I was supposed to have to the end. Like I said I hope they are professional with their response because anything else will be nail in the coffin the absolute nerve. They will be out of business soon followed by a class action lawsuit. I have gone on to purchase a great running Toyota which will be much better than continuing to pay them for car that was already on its last leg when I bought it. Let that sink in!!!!!!
My car has been paid off for 3 years and they still have my title. I've been by the dealership on numerus occasions and there's been a different excuse every time. I've asked them to mail it. I've spoken to the corporate office 3 times and have yet to get an update. I am dating this as of today because I've been in several times and I've called several times.
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