Review Time
Mark handled everything efficiently & courteously. He made the changes & noticed I had double booked inadvertently. He cancelled the other booking, saving me time and expense. Thanks to Mark (sp?).
They are dishonest; stay away from them. Even if you think you’ve found a good deal, they won’t refund you if the third party fails to provide the vehicle. They also pressure you into accepting their insurance and don't communicate with their rental partners to resolve refund issues.
This service is a complete fraud! I reserved a vehicle through the company with the recommended insurance for a rental in Las Vegas. After a long 12-hour flight, when we arrived at the rental desk, we were told that our insurance didn’t cover the rental, and we had to purchase their insurance or we wouldn’t get a car! I felt coerced into spending an additional $400 since it was late, we were exhausted, and needed to reach our hotel. Furthermore, the rental location was two shuttle buses away from the airport, which we weren’t informed about either. I strongly recommend choosing reputable companies at the airport for rentals. It’s much more cost-effective in the long run. In response to the company’s reply: All rentals are off-site, but the location I dealt with was TWO shuttle buses away, and you are intentionally missing the point. I was forced into purchasing their insurance, as evident from other reviews about your service! I even requested to cancel the insurance within an hour of my rental, but you denied my request. I stand by my assertion that this is a fraudulent service with no genuine customer support, just empty reassurances.
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