Review Time
I chose the wrong puzzle. The only support available is via email, which isn't very responsive. I became anxious about not receiving a timely correction, so I submitted another request to cancel the order. Ultimately, they can only refund 10% of your payment.
I made an error while selecting the puzzle. The only support option is an email address, which is not very prompt. I got anxious about not receiving a timely resolution, so I sent another request to cancel the order. Ultimately, they can only refund 10% of your payment.
The customer service is a disaster, showing no interest in the client. I had to wait over a month for my refund (150€). The items are decent, but the effort I had to put in to get my money back is embarrassing for a brand that sells expensive clothing. This will be my last order here.
I ordered online, and they shipped without the correct import details. The package is stuck in customs, and I'm unable to get it released. Customer service has been unhelpful. I will have to dispute the charge with my credit card company.
I fell off my bike near this store and went in to buy a plastic bag to gather my belongings. The staff member showed no empathy and refused to sell me a bag. I asked to buy a candle or something to get a bag, and she 'radioed' someone without any polite interaction. I was wearing items from that same store, which is why I felt comfortable going in. I definitely won't be returning.
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