Review Time
Shocked to hear Alpine bikes is closing permanently Scott the manager and all his boy are Gentlemen truly will be sadly missed I always had a great experience when I visited the shop and fully trusted his team they always were very friendly and gave me great advice the service the Team gave there was impeccable just would like to say to Scott and his Team Thank you and that comes from the Heart
I gave Alpine bikes a 5 star because I couldn’t give them a10 star they went above and beyond to help me great service great bikes when you talk to the guys very nice knowledgeable of bikes and customers is unbeatable my first time buying a bike and it wasn’t about the money etc it’s about what bike suits you and what you want it for this is how good these guys are got my bike went across the road first time using clip on pedals fell off Scott the manager came out of the shop and said listen I’ll come out with you and show you how to use the clip pedals so you are safe he was genuinely worried brilliant within 10 mins got the hang of it after showing me a few times and showed me how to use the gears he didn’t have to do that but he did Thank you also I was reminded to make sure my bike was covered by the write policy it was for me a learning experience which Alpine bikes and the guys taught me my name is Phillip Stephen and you want to by a bike and get the right advice go to Alpine bikes Holborn st for sure
I bought a Specialized gravel bike from Tisos in Glasgow this weekend. Melissa was an absolutely fantastic help. She listened to my requirements and with her knowledge found me the perfect bike. She definitely provided a 5 star service from beginning to end.
Had to have my Trek Powerfly 7 repaired under warranty. Following a motor and display replacement the bike still has issues. The workshop damaged my bike bu chipping paint off the frame around the motor screws. Provided me with a touch up paint. They damaged one of my rims by hanging the bike on a metal peg which they pointed out to me. I accepted new decals for the wheels which I have never received. When I tried to book the bike back in to have it repaired for the third time they refused to take it based on my experience previously. This was the Glasgow branch and the manager had a despicable attitude. I wouldn’t buy another thing from here. There are many other retailer with great support. To sum up. Two failed attempts at repairing the bike and caused damage. Do not touch them
As a very keen cyclist I am always needing help, advice and parts. Owen, Sean and the workshop team are always ready to listen, give up their time, and offer the best customer service of all the bike shops in Aberdeen. Thank you all for your patience and efficiency!😃
This company has a bike on sale for £3,499, reduced from £4,100. They refused to honour the reduced price as it appears that it's cash only for the sale price. They then demanded £4,100 up front just to let me see the bike. So that's not happening then.
I bought my Cube Kathmandu exc 500 out of Alpine / Tiso in Perth in June 2019 which is slightly over three years ago and in all that time Mike and Liz at Alpine has serviced and looked after the bike for me. The Cube ebike has clocked up nearly 8000 miles and has never let me down on my long journeys and that is thanks to the excellent team at Perth. When it came to replacing parts under warranty it was hassle free, replaced without question, obviously the usual wear and tear components as the like of stretched chains and brake pads etc they were not covered. Once a year it goes in for its service and Liz checks and adjusts whatever it needs and that gives me piece of mind for when I’m out on the roads and paths of Perthshire / Scotland. So there you are folks an honest review of an excellent company over a period of over three years.
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Alpine Bikes is Scotland’s leading bicycle retailer stocking a huge range of bikes and cycling clothing and accessories from top brands including Cannondale.
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