Review Time
I purchased 2 Aromatherapy Associates Atomisers which cost around £129 each. I've also purchased their oils. Sadly 1 of the atomisers no longer emits aroma. I've followed all the maintenance advised by AA with no success. The other one works but gurgles and is noisy which is not conducive to relaxation and rejuvenation. While AA have responded to my queries with advice they are not able to replace the atomisers because they are no longer in warranty. I have purchased a Neom Mini Pod for much less which I use in a bathroom and for travel and it has definitely outlasted and outperformed the more expensive Aromatherapy Associates Atomisers. I can see from numerous other reviews that I am by no means not the only disappointed customer who has invested in an expensive product with a disappointing lifespan.
Awful Awful Awful company!!! Was once great and a good product with good loyalty program. A lot has changed and the products are not value for money. Customer service staff are smug and just don’t get it. It is clear to see by the low ratings that others have the same point of view regarding aromatherapy associates. Don’t bother save your money there are better products on the market now and better customer appreciation shown. This company has truly had its day!
The oils are amazing, packaging beautiful. Customer service ...smug and condescending! I ordered both at Christmas and in June spending so much that I received a free gift, except I didn't as they forgot to pack it in the parcel. I didn't bother contacting them at Christmas but this time I did and the smart arse customer services were vile. Won't be ordering from them again with this kind of attitude
Order a product and you get the option to add some free samples.Selected the samples but they never arrived with my purchase. Asked about this only to be emailed that their packing system is so sophisicated that the samples couldn't have been missed and basically I was lying.the box was undamaged, no samples so they missed them. But to be told I'm a liar means I won't be returning.
Was a loyal customer but then they changed the loyalty scheme and I lost points plus you now have to spend a fortune to get any points at all to use. I switched to another better company for my aromatherapy where the oils are higher grade and the presentation/packaging is nicer. AA are overpriced with a mega stingy loyalty programme and zero customer service plus the products look like they are marketed for ancient old ladies! If you don’t look after customers they find a better brand!
I've been in their loyalty programme for years, love the products but my latest experience is a big disappointment. The free gift set offered at checkout was not there to select as on previous orders, it just kept defaulting to their subscription offer. I tried calling 6 times & each time I was cut off after 40 seconds. I've just tried to complete their online contact form which also failed. There's therefore no means of contacting them to resolve all these issues!
Hate the website but love the brand. I've been a fan of the products for many years. They discontinued my favourite face oil which was disappointing. I managed to build up some loyalty points and wanted to use them however I have been trying on and off for over a year and they really need to sort the website out. You can't use them with express check out but even when not using it there is no where for points to be added and you can only use 5,10 or 100 quid in one go. No good if you have 70ish like I do. I've given up and just going to leave the points on there and go to a different brand.
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Natural Body & Skincare | Award-Winning Products | Free UK Delivery on orders over £60 | Aromatherapy Associates
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