Review Time
I ordered a sample atomizer of YSL Kouros, unfortunately the spray didn't work. I got in touch with her customer service, and they were incredibly prompt to respond, courteous, and helpful. They got me a replacement that works and I am happy.
I love their service! You can get samples of all the best perfumes and they come in various sizes. The website is easy to navigate and the delivery service is fast. I have ordered from them a few times. One of my samples arrived with a malfunctioning sprayer, but after I contacted their support team, they sent a replacement the same day. Excellent customer service!
I bought a decant of boss bottled absolu ( the liquid was white and performance was lacking , it lacked depth as well ). I bought another decant elsewhere , this time the liquid was yellow and the performance was better. It’s very noticeable. I strongly believe they are watering down their product .
Engaging with an unfamiliar company always carries some uncertainty... Will the items arrive on time?... Will they match the description?.... Will I need customer service for any issues?.... Will the support team handle complaints with competence and courtesy?...... During my holiday purchase experience, I was pleased with how well these concerns were addressed..... I have to praise them for their professional operations... Their approach could serve as a model for any business school offering an MBA.......PH 1/13/26
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DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A.
Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great!
Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission!
We ensure quick and efficient shipping worldwide with free shipping within the U.S.
Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell.
DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!
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