Review Time
I had some issues with the order and even outside the stated chancellation policy they helped me cancel and resubmit the order. Everything arrived quicker than said and the quality is very high. Forget about all the old bad reviews. They do a great job, even if its very expensive. You get very good quality.
I don't get the bad reviews, really. This was my first purchase here. They produced the masturbator ahead of schedule and it arrived at my home extremely fast within two weeks, overseas shipping to EU. Yea shipping is expensive but that's normal for anything shipped from the US to EU. UPS messed up and wanted me to pay the tax, which was already paid at checkout with Bad Dragon. The BD support was very quick and swift to help and everything was resolved just fine.After 2 months of usage, the masturbator is still in the same condition as it was when I first received it. It's flawless, it's high quality, it's the best I've ever used and I will never go back to the "universal" ones with weird bumps ridges and other shapes.
Currently waiting for this company to get its act together and provide a solution to a missing shipment valued over $500. Apparently the order got lost in transit by UPS and it took a few emails to get them to file a claim as they kept telling me I needed to (which wasn't what UPS was saying). Long story short UPS noted they sent a claim response to their shipping department over 4 weeks ago (February 7th). I reached out a week ago informing them of this and I continue to wait with no tangible information on what is going on. Going to give this 1 more week and file a fraud claim against them and claw my money back. How do you even run a business this poorly and stay afloat? Ordered custom toys from Mr. Hankey at the same time and had my order in-hand in 4 days.
It’s like Christmas Day ordering from these folks. It’s pricy but seriously the quality standards are pristine. The slightest spec, nub or flare wrong and the toy will be discounted heavily. I have one “flopped” nix and it has such a tiny spec of black that I honestly can’t point it out to you.I own 5 of their toys now and they have not once given me issue shipping over borders and customer support has helped me change orders after placement with no hassle. The extra goodies in the box are always a nice surprise. (Stickers, seasonal cards, keychains etc)I own both male and female oriented toys and can be pretty rough with them, I am yet to experience any tearing after 1+ year of frequent use.There’s a reason they are (in?)famous, and their products live up to the tagline.
I ordered a toy already knowing (from what the reviews say) that it takes a long time to ship csutom toys. Ordered from Italy, it was produced in 7 days, shipped in 3, total 10 days to arrive at my house, not bad BD. excellent product by itself, the colors in the photo are not always the same as reality so be careful.
Superb quality and speed. Ordered 2 items internationally (from US to Mexico) and it took 4 days to arrive. Shipping costs, taxes and export fees were included at check-out, and no additional fees were required at delivery. The toys arrived in a plain-brown cardboard box, labeled as "sylicone sculptures', and were well protected. The toys themselves are of excelent quality; soft, solid, with vibrant colors and very detailed textures. Very happy with my purchase. Would definitely order again.
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Bad Dragon make toys - particularly of the naughty kind - for people who want to indulge in fantasies of their favourite species either in private, or with others.
