Review Time
This company was the only place I could find a certain nail file I'd purchased before at a shop in Spain. I wanted to buy more for gifts, and added several other items to my order. I quickly received a UPS tracking number but no package and no response from the seller. After 3 weeks they emailed to say they didn't have the products but were KEEPING the money as credit towards a future purchase. I demanded a refund but never got anything until I complained to PayPal and fortunately they quickly resolved the issue.
This company is a scam. Do not purchase from this website. Never received our purchase, but was charged for the item and cannot contact this company. Bounce back emails and phone number no longer in service. The credit card company MasterCard won’t work with you to refund your money either. So disappointed.
I order something on the 25th of November, every week I received a message saying they would be delivering it the following week, a month and a half later they told me one of my products are out of stock and I would me refunded. They stopped replying to my WhatsApp messages and my emails. After me messaging them on every platform I received a message from the bank to say I was refunded. Never had an experience with such an unprofessional company, so disappointing I thought they were a reliable company but they are quite the opposite. Please save yourself the hassle and NEVER ORDER FROM THEM. There are many other smaller stores that are so much more reliable with amazing service with the same products. wish i never of wasted my black Friday purchase on this ******* company.
Still waiting for my order that I placed on 27 November 2023. there has been ZERO response to me on Whatsapp, email and Instagram. I will have to accept that the very expensive order will not be fulfilled.tThey take your money and disappear!
Terrible service !!!I placed 2 orders on 24 November and have still not received any feedback on delivery date. I was promised it will be delivered before they close on 15 December. Customer service is terrible - phone calls to their landline and whatsapp are not answered.
Prior to purchasing products I enquired whether they would be delivered before a trip I was taking. I was guaranteed they would be. I am still waiting 2 weeks later and I leave tomorrow. Shocking service will NEVER buy from them again. AMAZON is cheaper and faster.
Terrible serviceI placed an order with Beautybag on the 28th of November with promise of a 10 delivery turnaround. It is the 14th of December and I am yet to get any delivery information from them. Impossible to get hold of them by telephone or on their web page. Emails are answered with vague promises.
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