www.vetrxdirect.com

4.7
4.7 Based on 3.3K reviews

VetRxDirect.Pharmacy is a fully licensed and accredited online pet pharmacy specializing in fast delivery of medications and premium veterinary supplements for dogs and cats. Use our online pet pharmacy to select the best medications and supplements based...

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Average Rating

4.7

/
5

3.3K Reviews

5 Star
86%
4 Star
6%
3 Star
2%
2 Star
2%
1 Star
4%

All Reviews

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Review Time

Sandra Smith
No customer service whatsoever via phone, text, or email

Vet approval failed but could not reach Vet Rx by phone, email, or text. Absolutely no customer service. Could not get status on order to resubmit as vet was waiting to approve order.Non-existent and unresponsive customer service. Therefore I cancelled my order and autoship subscription. I do not trust them.

2
Date of experience: Sep 30, 2025
Randy Bramstedt
No customer service whatsoever via phone, text, or email

Vet approval failed but could not reach Vet Rx by phone, email, or text. Absolutely no customer service. Could not get status on order to resubmit as vet was waiting to approve order.Non-existent and unresponsive customer service. Therefore I cancelled my order and autoship subscription. I do not trust them.

2
Date of experience: Sep 30, 2025
Herman Clark
Terrible Customer Service!!

Ordered an ear ointment for my dog which had an expiration of only 6 months; We were planning on reusing this product as our dog gets recurrent ear infections (thus we ordered a larger 30 gram size). Instead of replying politely to us, someone named Jane basically replied 'this is what it is and moving forward go find another pharmacy to order from'. Very rude and inconsiderate people.

1
Date of experience: Aug 10, 2025
T. Hash
Terrible Customer Service!!

Ordered an ear ointment for my dog which had an expiration of only 6 months; We were planning on reusing this product as our dog gets recurrent ear infections (thus we ordered a larger 30 gram size). Instead of replying politely to us, someone named Jane basically replied 'this is what it is and moving forward go find another pharmacy to order from'. Very rude and inconsiderate people.

1
Date of experience: Aug 10, 2025
Barbara Brooks
Problems with their website that…

Problems with their website that prevented me from ordering refill. No response to my VMs or email, no notice that web issue had been fixed--I just had to keep trying until it went thru.

1
Date of experience: Jul 08, 2025
Problems with their website that…

Problems with their website that prevented me from ordering refill. No response to my VMs or email, no notice that web issue had been fixed--I just had to keep trying until it went thru.

1
Date of experience: Jul 08, 2025
Louisa Baker
They have been amazing for me

They have been amazing for me! I have no complaints. Great service, great customer care, multiple ways to contact customer service. 5/5 service.

5
Date of experience: Feb 24, 2025
Bryanna Rodriguez
They have been amazing for me

They have been amazing for me! I have no complaints. Great service, great customer care, multiple ways to contact customer service. 5/5 service.

5
Date of experience: Feb 24, 2025
Jerri Parker
First order

First order. I put it in three times. It still doesn't go thru. Disgusted. Do you want business or not? Now I don't know if I ordered my dogs med or not. You suck.

1
Date of experience: Jan 26, 2025
Barb Hedstrom
First order

First order. I put it in three times. It still doesn't go thru. Disgusted. Do you want business or not? Now I don't know if I ordered my dogs med or not. You suck.

1
Date of experience: Jan 26, 2025

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Business Details

  • VetRxDirect.Pharmacy is a fully licensed and accredited online pet pharmacy specializing in fast delivery of medications and premium veterinary supplements for dogs and cats. Use our online pet pharmacy to select the best medications and supplements based on the recommendations of your pet's veterinarian and VetRxDirect will take it from there.

  • location_on Coralville, United States
  • email info@vetrxdirect.com
  • call 8667616578
  • language https://www.VetRxDirect.Pharmacy

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