Review Time
This was my second purchase of the foundation. I took the almost empty container to Sephora to get the correct shade since the name of the shade had worn off. I then ordered this shade from IT. It was not the correct shade because it was too light. I called IT Oct 9th (800) 356-5120 to find out what was the next darker shade to the shade I purchased in August. The rep told me the next darker shade was neutral. She did not offer to exchange since it was outside of their 30-day return. I explained I had been sick and promised myself when I recovered, I was going to wear make-up every day. My recovery was outside their 30-day window. I only had 2 pumps of foundation from the container. First of all, she should have offered an exchange and second of all the neutral shade is nowhere to be found. I am thinking this shade can only be purchased if you buy it directly from IT since they have about 30 shades. The value for their customers is lacking.
I have used CC full coverage cream for years. I recently spilled some on my white dress pants before church. I have tried dish soap & bleach & soaking overnight & then washed & the STAIN will not come off. If there is anyone out there that has been successful in removing, please help me!
Got an email saying all skin care products were 30% off. Made a purchase and quickly realized I didnt get the discount. Contacted them immediately and was told the discount only works if logged into my account. I asked if I could cancel or modify my order and was told orders cannot be changed or canceled, even though I placed the order 10 mins before. Asked to speak to a supervisor about other options including a partial refund of 30% of my order and was promised a response but received none. Won't be ordering again.
I purchased the CC cream expecting it to be ‘amazing’ as all the apparent reviews state but it brought me out in big, painful spots. I’ve never had spots in my life! I complained on their online chat and was told to call a number based in the US to make to continue the complaint. I replied saying I don’t want to call as I am in the UK and the chat got disconnected. I then tried a new chat and it said they would email me back. They never did!
At one time I believe that a cosmetics was a reputable company, but as I come to find out they don't stand behind their product. I had 2 of their tightline mascaras dry up within a week. After getting them and they won't refund me or give me a new product. Why is that such a big company? Can't afford to let go of $20. I don't understand I wouldn't purchase another thing for this company if I was you because they don't stand behind their product
I am so angry with this company and they’ve not even replied back to my email….I ordered 3 CC illumination creams and because I spent over a certain amount I got a gift….. well guess what all I received was the gift!!!! Not 1 of the 3 CC creams were posted out to me……. Money thrown down the toilet!!!!!!
This company is a joke! I placed an online order and the system defaulted to an old address I had on file which the online ordering system did not give me an opportunity to change before finalizing my order. I received the order completion screen and immediately contacted IT to advise that the shipping address is incorrect. The site even announced that there are shipping delays, the current order status not shipped and yet their response is you messed up so basically go to the address it was shipped to or if the order is returned we will refund you. Extremely disappointing service! I've been a great customer for over a decade, that ends today!
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Developed with leading plastic surgeons, IT Cosmetics creates clinically proven makeup & skincare to provide anti-aging solutions, solve redness & blemishes, combat acne & rosacea, under-eye circles, large pores, sparse brows and much more.
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