Review Time
Significantly exceeded my expectations. I was in a jam and needed someone to step up on my behalf. I called JMAC. I was in the midst of property transfer with an old Vista 20 controlling the smokes, CO and heat sensors. Closing was in 4 days. Existing smokes were obsolete. JMAC recommended an alternative. Overnighted everything from multiple locations in time for electricians 36 hours later. It was perfect. I could not have been more pleased with the people, the process or the results. They took ownership and delivered. We closed on time!
Lucas and his team at JMAC were responsive and helpful. When my purchase hit a snag due to a card issue, they quickly reached out to get me back on track, via a quick phone call. These days, it's nice to know that there are actual customer service reps on the other side. Thanks to Lucas, for making sure my order was taken care of. I'll definitely be shopping at JMAC again.
I placed an order online and today Lucas Veraldi called me to let me know the item purchased has been discontinued. Lucas then offered a replacement with the same specs as the original. I contacted the jobsite who request the item, let them know the situation and they gave me the go ahead.I called Lucas right back, told him it's a go with the replacement and bam had a new sales invoice.I have had past experience with other companies and online orders where if the item is not available or no longer in production, they just simply cancel the order with no notification. As a purchasing agent for a contracting company, just cancelling an order with no notification does not may my job easy.. thank you JMAC for all your help!
If you know exactly what you need and want to talk specs and nerd out I’m sure these are your guys! However If you have no idea about what you need and know very little about technology like myself these are ABSOLUTELY your guys hands down best customer service. Thanks again Lucas
Customer Care rep TJ McAuliffe helped us with our order today. I asked for a quote for two different fire alarm systems. The quote was created and emailed back to me within an hour. We had to make a change in our order and he was able to get in done in seconds! Instead of filling out the order information, TJ took was able to do that as well! Great service from start to finish. I'll be ordering from JMAC again.
I was told this time that they were "in the middle of updating the software". About a year and a half ago I ordered several Fire Alarm panels from them because they had them in stock on their website. The buildings were on Fire watch and received an email two days later telling me to call them. I called them and they told me that they did not have those Fire alarm panels and they could substitute the panels with a more expensive panels. Being I told my customers that "they are on the way" I agreed. Now I ordered a keypad from their website knowing that it has been discontinued but they showed they had the silver version and not the white version. Well three days later from my order I received... I'll let you guess... an email asking me to call them! Well once again they didn't actually have the silver nor the white keypad in stock. The moral of the story just call them to order as their website is not current.
I purchased an alarm panel listed as "available" on the JMAC Supply website. They charged my card, but then informed me they had no inventory. They offered me a different model—also supposedly in stock—and the exact same thing happened. Their system does not reflect actual stock levels. This is a very frustrating and unprofessional practice. I recommend calling them to confirm availability before placing any order.At least they did offer refunds, but it was still a waste of time and trust. This is not a reliable company if you need equipment urgently.
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JMAC Supply offers a wide range of Safety & Security products from many leading manufacturers. JMAC Supply prides itself on stocking a wide range of products, and providing its customers with an exceptional experience, from start to finish.
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