Review Time
Absolutely the best customer service. The devices are easy to use and anytime there is a question, the team provides easy to understand directions and helpful tips. When my aunt no longer needed the service it was easy to return the device and receive the refund. Highly recommend!!
I fell outside at night in the snow and panicked. Remembering my Mobile Help pendant, I pushed the button and was instantly connected to a calm voice. They quickly called an ambulance and kept me updated; help arrived in just 15 minutes. A fantastic and reliable service.
This is the most DIS- honest company ever. I received Mobile Help and they told me I had a 10 day trial with no hidden fees. The unit did not work in my wooded area so I sent it back for a refund within 10 days. It’s been over 30 days. I have not seen a dime. I’m going to go to every paper and every review to give them a zero to one star rating do not get involved with them. They’re extremely dishonest.
I've been paying this company for 10 years since 2015 at least $40/month. I tried to cancel 4 months ago and they claimed they wouldn't unless I returned the 10 year old equipment that you know they will throw in the trash. I told my bank to put a block on them auto charging me and they still found a way around it. I've been driving around with this stupid piece of equipment for 4 months because who can remember to do that when life has 10,000 other things for you to do and I am calling them again to ask to cancel and they just want to argue over this piece of outdated technology they desperately want back. I have paid them over $4800 over the span of 10 years and they refuse to cancel it unless you return the equipment or you pay them another $350 for the piece of plastic.
I had a few last-minute questions before finalizing my order, and Janelle was incredibly patient and helpful. I told her I needed to double-check something with my accountant first, and she didn’t pressure me at all. When I called back the next day, Marcus picked up and walked me through everything again without missing a beat. It really felt like they cared about getting it right. Can't wait to receive my paperwork!
I ordered the MoblieHelp with Virtual Fall Detection for my father on 6/12/2025. I was assured that I would have it in 5 business days. I made it very clear that this was a priority in my choosing this company - along with their great review. It didn't arrive. I called on Tuesday of this week and was told there had been a delay due to a fire in the warehouse. They would overnight the device to me and I would have it on Wednesday. Nothing. I just called and was told they would not be able to get the device to me any time soon. They are taking orders and have NOTHING TO SEND OUT!!!
I can't believe I EVEN HAVE TO GIVE 1 STAR!!!! THIS IS THE MOST IRRESPONSIBLE MEDICAL DEVICE COMPANY EVER!!!! I ordered a device for my mother who was discharged from the hospital, ALONE, and I am 1200 miles away. I was told and PROMISED all of the bells and whistles, wasted 2 days ordering and was told she would receive her device in 5-7 business days. It's been over 2 weeks and I find out THEY HAVEN'T EVEN PROCESSED THE ORDER YET!!!!! THIS IS PURE NEGLIGENCE! Had ANYTHING happened to my mother during the time I was told that she would have her device what recourse of action would there be? It's PATHETIC to think I was taken advantage of trying to do my best to ensure my mother's safety! I WILL report this company to the BBB as I was once an employee there. Mobile Help is basically taking advantage of people in their time of need! Absolutely DISGUSTING!
Their auto renew attempts were flagged as fraud which terminated my credit card. Complaining about this to customer service for the many hours I had to spend reconfiguring my financial life, the representative hung up on me. Oh and be ready for the hoops you have to jump through to return their equipment after your family member dies. They are great until it is time to disengage. Then you are treated like garbage.
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