Review Time
Terrible customer service. When I placed an order, I was never given an opportunity to enter the discount code. When I emailed them, I got an automated response that they were unable to give me the discount after the order and it was also not possible to cancel the order I placed 2 hours earlier. If you try to call the customer service number, you are put on hold briefly before your call is disconnected.
Stay away from these products if you have sensitive skin. I Used the vitamin C range once and my whole face swelled up with an allergic reaction. Very strong orange perfume added. Took a week on antibiotics and a steroid cream to get it under control.
I am putting 1 star but if could put Zero, I would have done it. I recently ordered 5 truth collagen serums from their website for my sister. She didn’t want the products anymore so I decided to cancel my order. Surprisingly I couldn’t cancel it on their website. I reached out to them and they refused to cancel my order telling me that they are still processing it. They are very dishonest people. No one should buy from them. Poor customer service. I am just sad that I didn’t check their reviews before purchasing those products. I would have not ordered those serums . I am asking for a refund and I will post these reviews everywhere.
My skin is dry but not sensitive. I thought I'd treat myself to ole henriksen. Purple cream, purple oil and the orange lip gloss. Lip gloss is lovely a little sticky but goes on nice and is moisturising. The purple oil is very oily, greasy and sits on the skin doesn't absorb even the smallest amount doesn't absorb. Now for the purple cream. It's so thick and the fragrance is overpowering, i put the cream on my forehead first as a patch test. Left it on 20 mins, didn't feel any burning itching etc. however when I looked in the mirror my forehead was bright red, I could literally see where I had stopped using the cream. A few days later thought I'll give it another go. Same thing happened. Had to rinse it off and the rash faded. Not a good product at all.
They won't send samples. Local stores don't carry any products or samples. Went on their website and ended up placing an order by mistake and called immediately to cancel. They refuse to cancel and say send it back for a refund. Shady business and customer service is a joke. Wanted to give them a try but now will never consider them if they were the best product out there.
The eye cream for this brand has caused me to have severe allergic reactions!!! I have been to medics on countless occasions until figuring it was these products that caused me to have these reactions.I am now under investigation for allergies and the damage this has caused to my skin is terrible.I cannot wear makeup now or anything on my face since using these products as my skin has become so sensitive.And it’s safe to say it has completely knocked my confidence I no longer want to go out anywhere an enjoy myself as my face is such a mess right now.It had caused me to have time off work resulting in loss of money.Allergic reactions are so dangerous and can be fatal in extreme cases.Please before you purchase these products think and test them beforehand not worth purchasing and damaging your face.The cream used was the OLEHENRIKSEN banana bright+ eye cream
I ordered the banana bright under eye cream from Ole Henriksen last year and it gave me a severe allergic reaction under my eyes. They were red, swollen, flakey, sore & itchy! I stopped using it immediately and got medical advice. Although I couldn’t be 100% sure it was from this product, I had my suspicions as it was something new I had been using as part of my skincare routine. A few days ago I thought I’d try the under eye banana bright stick from Ole Henrikson and I’ve woken up today with yet another severe reaction. I have red swollen under eyes, it’s sore, itchy and it burns. I also have hives (lumps) on my eyelids. I can only now presume that this is from their products. I have emailed the company with my issue but am yet to receive a response.It looks like there may have been a law suit in America back in 2020 against the company for this exact reason. How can they continue to sell this product when it produces these adverse affects? What ingredients are causing these affects? What do they test these products on before release? Very dissatisfied to have spent quite a bit of money on these products, only to find out that thousands around the world are in the same situation. When will this be enough!?
They don't inform on changes fir shipping. Before I had no problem they shipped from Netherlands and to Spain in EU. Now it seems they shipped from UK and it has been horrible trying to get my order pass customs. They ask for invoice and although I requested one I don't have any answer. I only have the processed order that is not valid as invoice.
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Los Angeles day spa facialist Ole Henriksen's all-natural skin care products are available for purchase. Get skin care advice, product information, read press and see which celebrities love Ole's products.
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