Review Time
I ordered the 3.2 inch version of the orthopedic highpads 2.0 but they are not 1.8 inches as seen on the picture they are actually 1.2 inches I measured them. So I would like to get a refund or if possible to get the right height of insoles, because I feel like I’ve been scammed by brandone!
I might as well be the next one to write a really scathing review of BRANDONE. They might be the worst company I have ever dealt with. Everything about them has been deceitful, dishonest, and a scam. Like all of the other reviews I am reading below, mine is very similar. I have asked four times for a complete refund for my soul inserts. Now, I get nothing but radio silence. They keep asking me to explain what is the issue with the product. It could not be any simpler… They don’t fit. They raise my feet too high in the shoes, and then the top of the shoes strangle my feet. They are never going to fit. I never had the chance to wear them because they simply don’t fit. No matter how many times I re-explain this to them, they keep putting me off. Then they had the audacity to offer me a 10% discount on a future product. They have no intention of honoring the full complete refund within 90 days as it says on their false advertisement on their website. It is clear that they are being deceitful and dishonest. I am looking into ways to report this company to the New York State Attorney General‘s office. I’m also trying to alert all of you other people out there who have purchased their products in good faith and who are seeking an honest review of this company. Please do not buy from BRANDONE. They are dishonest, and what they are doing, is unethical, and downright evil. May God have mercy on them. Further Update. Brandone contacted me after seeing this review. They finally gave me specific instructions on how to return the sole inserts. They offered me 15% refund with no shipping return as a possible settlement, or I could ship them back for a full refund. They asked me my intentions. My response:“I intend to get a complete refund. I just followed your return directions to the exact details. I just mailed the package via UPS (cost $$37!!!). It is expected to reach you by 10/31/25. I also have taken 11 photographs for my records including the original outside packaging, 3 pictures of the the unworn sole inserts from various angles, pictures of the inside of the box where I packed the inserts, a picture of the packed box before I went to UPS, and one of the final box with the UPS label attached. I also have photographs of the receipt. I am expecting no further delays for my complete refund. I will not accept any further delays. I have well documented the poor customer service that I have received from Brandone. Please do the right thing and, once and for all, give me my complete refund. I have been more than patient…”I am skeptical about receiving my full refund (or whatever is left if it at this point). We shall see…IMPORTANT UPDATE:I cannot say I am surprised, but, I returned my soul inserts at the request of BRANDONE. I followed their return instructions to the letter. In fact, it cost me $37 to ship these unused inserts back to the vendor! That in itself was ridiculous. I took photographs of the product that was unused. I took photographs of the packing. I took photographs of the outside of the box. I took photographs of the label that has the exact address that I copied and pasted from their instructions. I sent it via UPS and confirmed the tracking. I have official confirmation that a man named Kevin received the package on 10/31/25. I could not have followed their instructions anymore faithfully. And, of course, as you guessed it, this scam of a company has not refunded me my money. Nothing but radio silence. I’m going to see what I could do to pursue legal action against them. To make matters worse, I presume they are going to take my returned product and resell it and scam someone else, and I will have paid for the privilege for this sinful evil. This is a gross injustice, and I would just like all of you to be warned about the deceitful practices of BRANDONE. Sadly, I am not surprised that they have not honored their advertisement. May God have mercy on them.
Order number #102868It 100% should be illegal to claim that you’re selling a product that in actual fact is NOT what says it is. I purchased two sets of insoles from this fraudulent company, and when I received them — weeks after their so called expedited shipping and multiple follow ups, I was somewhat unsurprised to see that the measured heights of both weresignificantly under what their site claims. I am reporting this company to the Australian consumer commission and will flag with US and Chinese authorities (where they ship from). What a joke that Brandone are allowed to trade and rip people off!
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BRANDONE provides premium height solutions through innovative products that empower shorter individuals by boosting their height and confidence, giving them better chances in dating, careers, and everyday life. From Short Men, For Short Men.
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