Review Time
Ordered and paid for a jacket, then four days later they contacted me to say it couldn’t be dispatched due to ‘an error in the system’. The refund took a week to process and they have not refunded the postage, despite nothing being sent. No reply from customer service except an ‘are you satisfied with our service’ survey. No, frankly, I am not. Avoid!
Ordered and paid for a jacket, then four days later they contacted me to say it couldn’t be dispatched due to ‘an error in the system’. The refund took a week to process and they have not refunded the postage, despite nothing being sent. No reply from customer service except an ‘are you satisfied with our service’ survey. No, frankly, I am not. Avoid!
On four separate occasions have tried using different M and S £5 Reskinned Vouchers and on all four occasions it comes up that the voucher has already been redeemed. I definitely ordered within the guidelines given.Did email and to be fair they did send me another new code which didn't work either. I shall just donate the items direct to the charity shop from now on.
Used reskinned for the first time recently and was very happy with the experience. Even though the product is preloved it felt like buying new so felt righteous that I was being more sustainable but comfortable that the product would be in good condition. Will definitely be back.
First time using the Reskinned platform and I'm really impressed! I came on in search of a new winter jacket and I was really impressed with the choice across the brands they have on site. I've got myself a lovely new jacket at a fraction of the retail price, I will definitely be shopping here again.
Super helpful staff and great brands/items Bought a pre-loved Finisterre rain jacket which was a described however there was an issues with the inside seam not mentioned on the listing. Spoke to the support team who arrange for a free return back and fix with the in-house team. The jacket was then sent back to me repaired and ready to go! Great service and love the jacket
I paid £100 for a coat that arrived with a defective zip that was not included in the original description. If I want to use the coat I will need to break the zip and have it replaced which will cost over £50.I have contacted the company on four separate occasions. The first time I received a response in which they asked for photos, and then there has been radio silence since. £100 is a hefty price for something that I cannot use without paying another £50 to repair. Why have I not had any response on this? Terrible customer service
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At Reskinned, our mission is to make buying pre-loved fashion feel just as good as shopping new.
By partnering with brands like Sweaty Betty, Finisterre, Oliver Bonas, TALA, Hush, Seasalt Cornwall, Kickers, and Dune London, we keep great clothes in circulation for longer.
We've got the best brand-approved deadstock and takeback items, all carefully hand-picked and Ozone cleansed to reach you in top condition.
From returned pieces to overstock, and styles that just didn’t fit with the season, we refresh, repair and resell them at up to 60% off RRP, so you can shop sustainably for your favourite brands.
When you support Reskinned, you support the circular economy. Together, we can prevent great clothes from gathering dust and ending up in landfills.
We believe there is a better way to dress our future, and we are inviting you to join the revolution. Are you in?See more
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