Review Time
Ordered a discounted Arbor Collective complete skateboard off The House's website on the 16th of May. It came in the mail 3 days later. Like wow. And the board is quality just like the service I got. I don't even know what to say but I'm psyched on the board and had to throw up a good review to show some love, respect, and appreciation. And to say thanks!
I was recommended The House with glowing reviews. But two orders in, I'm done with them. Ordered snowpants for myself and husband on one order. First, the sizing charts were comically vague and turned out to be just wrong. Second, they shipped separately, in truly massive boxes. A pair of pants in a box as tall as I am. So we try them on and find that they are way too tight. But when we try to return them, it turns out we have to ship them seperately. Why? It was one order. My husband called them to see if there was something that could be done but nope, has to be seperate. And we have to pay for both. The House is just disappointing.
What an extremely pleasant surprise. Serena at House Nunawading brilliant. My local store 👎 but worth the trip to Nunawading. Serena is the best, most efficient, helpful and super friendly retail sales assistant I’ve had the pleasure in dealing with. Would definately travel the 45 minutes again to shop at her store.
Unfortunately, there's no option for zero stars. The customer service is awful, if you call about a return. Customers get rudely treated. I received defective bindings on Wed. I called within an hour of them being delivered. Dylan was snotty and unfriendly. Borderline belittling. He seemed to enjoy the ability to give me a hard time as I'm now stuck with defective bindings. I was eventually told I would receive a return label that same day or the next morning, which has not happened. I've called customer service, left emails, contacted them on their website and also through Facebook. Still no response. After today, I will be filing a claim with my credit card company, better business bureau and contacting every person in headquarters that I can. Please don't do business here. Backcountry has amazingly friendly, knowledgeable customer service. They will go above and beyond for their customers. I ordered everything I needed by calling Backcountry, explaining my awful experience with the house. They gave me a great discount and free next day shipping. Also free returns if necessary.
Ordered skies and bindings. I paid for expedited shipping. The order arrived 10 days after purchase and the binding are missing. I am sending the skies back and disputing the charges on my credit card. The house was a great place to order from a few years ago. I have been ordering gear from the house for several years. Something must have happened. I recommend shopping somewhere else.
One star is too generous. Whatever you do, do not buy someone a gift card for this store. If it doesn’t work online, there is NO USEFUL CUSTOMER SERVICE. Online chat will tell you the problem requires ordering by phone, but no one ever picks up the phone. Basically, they steal from customers.
This company is a joke, I ordered a pair of snowboard boots and they are the wrong size, they won't let me exchange them for the right size. So they took my money, and I'm left with a product I can't use. They have the correct pair and size in stock, absolutely shady and I will never order from a scam garbage company like them ever again
First time buying was the last. Ordered a board. Two weeks goes by and didn't even get shipping info. Call today and oops! One of their wonderful workers lost the last board they had of that type!Zero communication from them along with space head workers has only earned a rightful refund and leaving this company in the rear view. Along with a one star review.
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The House Boardshop. Save 60% on Snowboards Snowboard Boots Bindings Clothing Jackets and Pants. Ships within 24 hours. Free Shipping. 1-800-992-7245
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