Review Time
Aspen helped me out with my brand new pc. My issue was the pc wasn’t displaying on my monitor. With 3 easy guide links, problem was solved. Responded quickly to my emails.
Xidax sales (Andrew and co) staff were patient with all my questions, were patient with how prolonged I had to make the buying process and when the pc arrived intact, tech support (Aspen) were an immediate help. I couldnt ask for a better experience buying a prebuilt pc. These stars are definitely earned.
While trying to get a hold of Xidax on the phone proved to be quite the challenge, reaching out on the chat system connected me with Aspen and they were quick to help me figure out why the PC I ordered on 2/19 still had not shipped by 2/24. She quickly resolved the issue and communicated effectively with me on what was being done.
Aspen provided absolutely outstanding tech support. They spent an entire day, hours on hours, helping me troubleshoot and fix multiple issues with my PC, and their patience and dedication never wavered. They were thorough, knowledgeable, and truly committed to finding the solutions I needed. I really appreciated the time and care they put into helping me. Highly recommend Aspen for anyone needing reliable and dedicated tech support!
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