Review Time
Worst thing ever. Totally unreliable. Battery disaster. Charger disaster. Location updates terrible. Regular interruptions. Digital experience horrible. Support non-existing. Save your money and monthly sim fees and spend them on a better solution.
I ordered a watch as a Christmas gift for my daughter. I followed all the steps, but unfortunately, I can't register for a subscription, as it doesn't recognize the SIM. I've reached out to customer support several times over the last two weeks, but all I received was an automated reply. The support team is practically non-existent! I'm stuck with a watch that doesn't function and no way to resolve the issue!
I would not recommend buying a Xplora watch, the Customer service is the worst I have ever experience, they do not answer or answer very late or even nothing at all. They do not solve the issues and the website is badly usabel, the chat bot does nit work and there is no way to contact with anyone that can solve the problem, for a costly watch this is totally unaccebtable. Plus GPS does not work accurately as well. I would give them less than a star, a pitty since I had bought one watch here and it was good, the second now brings me to the conclusion to cut them both out.
People saying this watch is good, I just cant understand how. Its a watch and u cant change the time on it. Its location is shocking, that's if u can get it to update. When ringing it, it usually takes me upto 10 times to just get it to ring. Its customer service, doesn't seem to exist. Currently its stuck on school mode and even though I've turned off school mode in the app and then deleted it. Its still in bloody school mode. Please please dont waste your money, would be better off getting one on shien or ali express. Im trying to think of one good thing about it and I cant. If it did wat its sappose to do then id say it would be good. But honestly a watch that u can't change the time on says enough 😂 😆
Location accuracy is terrible watch shows as around 100 yards away from house when watch is in house. Watch location doesn't refresh when you hit refresh, tried emailing to ask about location and received no reply. Also whilst in school mode it doesn't appear to count steps which was a big reason for ordering as wanting to get son more mobile and interested in step count
Their customer support is incredibly frustrating to deal with! I have had to wait 2 weeks to get a response to each email so overall taken me 2 months to get a label to return the watch. I’ve dealt with customer service longer than we’ve actually had the watch!
We bought an Xplora XGO2 and it faulted within a year, Xplora sent out an XGO3 instead, as they didn't have the XGO2 in stock anymore.XGO3 looks better and has a better battery life than the XGO2, so it's not bad.Like the fact that you can set who your child can call, and only those people can call him.Also, the parent is in control of when the Watch is in "School Mode". When in School mode, all it does is show you the time; you cannot call, text, take pictures, browse the gallery, or use the calculator. These are pretty much all you can do on the watch
Have both the watch and the new phone. Agree the Set up is horrendous & very tricky and I recall it took several days of messing around to sort out, esp with the phone. But once set up, esp with the phone, it actually works brilliantly. However the gps and tracking is very poor for both the watch and the phone. Often one works and the other doesn’t, wherever we are in the uk, with no obvious reason for the lack of functional gps..
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Xplora, your child's first phone. Call, text and locate your child with the built-in GPS, on the test-winning smartwatch for children. Trusted by more than 700,000 families worldwide! Choose from a range of models and a variety of colours
