Review Time
I am submitting a formal complaint concerning unauthorized and unlawful billing practices involving a service provider and a third-party company associated with online gaming and gambling services. It has come to my attention that, using the service provider's mobile internet infrastructure, this third-party company has obtained and utilized my mobile phone number without my knowledge or consent, subsequently charging me for services through the service provider's billing system and mobile application. I want to be clear that: I have never knowingly or voluntarily subscribed to any services from this third-party company. I have never entered my phone number on any of their platforms. I have never given consent, confirmation, or authorization for such services. I was not informed by the service provider when, how, or on what legal grounds such consent was supposedly obtained. This represents a serious violation of personal data protection regulations, including GDPR, and highlights a lack of transparency and lawful processing of personal data. As a citizen, I view this situation as a case of fraud and misuse of personal data. If this issue is not resolved immediately, including the cancellation of all related charges and a full refund of any amounts charged, I will pursue legal action and file a formal complaint with the service provider's headquarters, as well as the relevant European regulatory authorities. I expect a written explanation detailing: how and when my phone number was shared, the legal basis for the alleged consent, and why I was not properly notified of this third-party billing arrangement.
I am formally filing a complaint about unauthorized billing practices involving a third-party service, which has used my mobile number without my consent. They charged me for services through the billing system without my knowledge. I want to clarify that I never subscribed to these services, never provided my number, and was never informed about any consent being obtained. This is a serious violation of personal data protection regulations. If this is not resolved immediately, I will take legal action and file a complaint with the relevant authorities. I expect a detailed explanation regarding how my number was shared, the legal basis for consent, and why I wasn't notified of this billing arrangement.
My experience with the service was very disappointing. I inquired about the cancellation process and was told I could cancel anytime. However, after canceling, I was charged for an additional month due to a notice period that was never mentioned. Customer support was unhelpful and unclear. Based on my experience, I cannot recommend this service—it's better to steer clear.
Despite visiting a local branch for assistance with my eSIM on an iPhone 13, the issue could not be resolved. I had previously used eSIMs without any problems. Customer support was unhelpful, and I was left without a refund. This experience has led me to close my account and I will not be using their services again. This level of unprofessionalism is unacceptable.
I purchased an eSIM with data and calls, but after three days, I still hadn't received access. I had to call multiple times, but was told it could take up to eight days. It's unacceptable to wait that long for something that should work instantly. I advise you to choose another provider.
My experience with this provider has been disappointing. After signing a two-year contract for mobile internet, the device didn’t work upon returning home. I recorded everything and sought assistance, but they were uncooperative. Now, I have a non-functioning device and am still obligated to pay for a service I cannot use. This provider is not trustworthy.
This is one of the worst internet providers in the region. If you're considering it, please don't. You'll find yourself in a lengthy contract with poor service and no support. They even disconnected me during a call because they couldn’t assist me. I strongly advise against using them.
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