Review Time
Very poor experience with this company, they send out faulty goods, damaged on arrival, empty container. I asked for a refund and they declined, saying time had expired, due to the time it took to arrive! So waste of money, dont waste your money on them!
Ordered 4 eyeshadow sticks and eyeliner. When arrived they were all the wrong items sent.
They asked me to send picture of the sticks and the colours. Then said I could not return them as they has been opened!! Then also refused the return for the unopened eyeliner.
Now ignoring all my messages
Scam of a company. They are in China
Do not order from them
I placed an order last June and never received my order. I've tried to contact them multiple times, in multiple ways and never received a reply. Truly terrible experience and likely a scam. Don't trust it and waste your money here.
I ordered two Glide-On Waterproof Kajal Eyeliners and a Traceless Matte Foundation Repair Stick from Zena. They claimed to be U.S-based, but everything shipped from China. I only received one eyeliner, and it smeared all over my face. The second item was actually a lip liner. The foundation stick was a counterfeit from Derol (sold on Amazon for $9.99), but I was charged $16.07.When I requested a return under their “satisfaction guarantee,” they denied it and stopped responding. Misleading products and terrible customer service. Beware.
If i could give zero stars I would. this comapany is fraudulent, does not send what they are advertising and I found the product for 4 times less than what i paid. DO NOT BUY FROM THIS COMPANY!I tried to request a refund which was denied and my order could no longer be found on their website. FRAUD FRAUD FRAUD
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