Name: ziella.shop
Telephone: 000000000
Rating: 1.6

Solomon L. Guest

Terrible product quality

This product is of very poor quality. The engravings are tiny, and the bracelet fastens with a magnet. It feels like a scam, especially since returns aren't accepted.

Date of experience: Dec 16, 2025

Nicholas Adams Guest

2 months ago

Not worth the money

This product was around £85 and not worth it at all. Don’t be deceived into buying this.

Date of experience: Dec 16, 2025

Hazel Guest

2 months ago

Avoid this seller

My experience was extremely disappointing. I ordered a birthstone item after seeing an ad. The product was much smaller than I expected. When I requested a refund, they claimed it needed to be damaged during delivery, which it wasn't. They offered a 30% refund if I kept the item, which I accepted, but I never heard back despite multiple emails. I strongly advise against ordering from them.

Date of experience: Dec 15, 2025

Jonah Rogers Guest

3 months ago

Very disappointing

This product is absolutely terrible. The engravings are nearly impossible to see without a flashlight and a magnifying glass. Do not waste your time or money on this company.

Date of experience: Dec 11, 2025

Eversley Brooks Guest

3 months ago

Frustrating order experience

I placed my order on 12/11, and by 12/22, it still hadn't arrived. Tracking the order was a hassle. Had I known it was shipping from overseas, I would not have made the purchase.

Date of experience: Dec 11, 2025

_xXari27PvPXx_ Guest

3 months ago

Regrettable purchase decision

I'm devastated to find out my order is shipping from overseas! I wish I had known this beforehand. Time will tell if I’ve been scammed, as others have reported.

Date of experience: Nov 25, 2025

Tabitha C. Guest

3 months ago

Scam alert!

This company is a scam! My order never arrived, and they don't respond to emails. I would give zero stars if I could!

Date of experience: Nov 15, 2025

Odette Parker Guest

3 months ago

Order not as expected

I ordered a bracelet for my husband, and after he lost it, I replaced it. Unfortunately, the replacement arrived without personalization. I've reached out three times for a correction but have received no response.

Date of experience: Nov 14, 2025

Tina Guest

4 months ago

Shocking customer service AVOID

Shocking customer service I placed my order on the 14th September never received it Contacted customer service on the 1st November was given option to choose from new bracelet sent or immediate refund I was promised that immediate refund Here we are a week later Nothing no response no acknowledgment no money Avoid its awful

Date of experience: Nov 01, 2025

Mr. P Littleton Guest

4 months ago

5 weeks before my wife’s 60th Birthday…

5 weeks before my wife’s 60th Birthday I ordered her a necklace from Ziella. I got updates about the tracking and and was then told it had been delivered by Evri but it hadn’t.Upon checking my order I then realised that I’d put our postal address but the postcode of the house that we’d moved from 3 months earlier.Many emails were then sent to a gentleman called Pau at Ziella who was very helpful and sympathetic and due to its late arrival gave us a 20% refund.Contacting Evri was much harder and they took ages to reply by which time Pau had informed me that as a gesture of goodwill they would send me another one, which arrived within 8 days on 24/10/2025.Eventually Evri advised me that the first parcel had been returned to Ziella.Pau’s customer service was first class, in spite of the fact that it was my error that caused the issue with the first parcel. Based solely on my experience, I have no hesitation in highly recommending this company.