Review Time
Ordered a TLD helmet which was on sale, free shipping, and got it in 2 days. The price was so good, I purchased a second one as a backup (racing BMX). Definitely would order from them again. Just with they carried more BMX associated parts, but that is totally understandable since they are mountain bike centric.
Unfortunately it appears as though their order processing and shipping times have drastically declined....they promise "1 day shipping to AZ" and now that appears to be five days since they've started using USPS. I've been a customer for years and never experienced this slow of a delivery until now. I reached out and they apologized for "the delay", however I think it's just their new way of doing business unfortunately. I will go elsewhere from now on.
I've ordered through Jenson many times and have returned a few items along the way. Shipping is always quick, products are well-packaged and in perfect condition, and returns easy. Have only had positive experiences.
I received the wrong item. I attempted to reach the returns department by phone, but the number provided seems unhelpful. I also tried the chat option, which indicated I would be next in line after three minutes, but I've been waiting for an hour without any response. I found another phone number and have been on hold for an hour as well, with no one answering. You sent me the incorrect part, and now I can't get in touch with anyone. This feels like a scam, and I want my money back.
You can rely on this company for prompt deliveries and immediate assistance. If you're searching for a reliable source for ordering and swiftly receiving cycling gear, parts, and supplies at a great price, this is the place to go. You won't be let down.
I've been a customer for a long time, ordering parts for various builds, and I've always found them reliable. You receive exactly what you ordered. Aside from shipping with a specific carrier, my items usually arrive at my location within a few days.
The shipping speed in this region is notable. I enjoy supporting my local bike shop, but the prices and variety offered by the seller are hard to beat. Most orders ship from their local warehouse, and I usually receive them within a day or two, although some items may ship from further away, which takes a bit longer.
I encountered a processing error while trying to place an order online. After waiting a day with no change, I sought help via phone but was kept on hold for an extended period. I decided to try the online chat while waiting. The representative informed me that my coupon wasn’t applicable to the item I was ordering. When I asked for assistance with placing my order, there was no further communication. After waiting a while, I ended the chat and hung up after being on hold for 45 minutes. I was very frustrated and decided to look elsewhere for my purchase, where I found the item at a lower price without any issues. Disappointing experience.
I was searching for specific replacement tires for my mountain bike and found competitive pricing at this retailer. The ordering process was smooth, and I received a confirmation email shortly after placing my order. Two days later, my tires arrived. This experience showcased great service and competitive pricing.
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