Review Time
Ordered 3 boxes of cat litter that took a total of 9 working days to arrive - I did find the delivery a bit long but didn't really mind it.The thing that got me was I read the reviews after I had already made my purchase and the fact that Zoomalia themselves send you an email to let you know to double-check your order BEFORE signing the delivery (to check for damages, if it's the correct order etc) left a bad taste in a mouth as I assume this company has had many issues with this and this is why they feel the need to warn their customers beforehand.They gave me a tracking number along with an email saying my order has been dispatched, and when I tracked it was DPD it said the parcel was in the exact same location for ONE WEEK. I was fuming, I didn't understand why my parcel hasn't moved in a week, so I contacted the delivery service (DPD). They informed me they had not received my parcel just the data transmission, and that my parcel was still with Zoomalia. I was confused, I didn't understand why Zoomalia had told me my order was dispatched when it clearly hadn't. After contacting Zoomalia, they replied back to me saying when I should expect my delivery, which was correct. I have now received my order, DPD didn't ask me to sign anything but they (very kindly) told me that they had to secure my box with tape THEMSELVES as it was opening up and not securely closed. I am so thankful that they had done that, when that really isn't their job to do so and should have been up to Zoomalia to properly ensure my package was securely closed. I do have pictures of my order and the condition the box was in - thankfully the boxes of cat litter were not ruined with water etc, however 1 of the boxes are in perfect condition, the other one has a little tear in it which is causing litter to seep out of it (but it's so little, it's not really an issue), but the last box is completely open and some of the litter has fallen out.I understand that this can happen in transit, but I don't accept the fact that the last box is fully OPENED - it's as if someone has actually ripped the top bit open themselves.I didn't sign for it, and I'm not going to bother with a refund/reorder as I desperately needed this cat litter for my 2 cats. In the meantime, I will try and find other companies that sell this exact litter, as I really don't feel comfortable ordering from Zoomalia again, especially for the price I paid as this cat litter isn't exactly cheap.I would think for pricey cat litter like this, the box and the packaging would be more immaculate, and the only reason I'm giving this review 2 stars instead of 1 is because of their quick customer service response to my email.
Ordered 3 boxes of cat litter that took a total of 9 working days to arrive - I did find the delivery a bit long but didn't really mind it.The thing that got me was I read the reviews after I had already made my purchase and the fact that Zoomalia themselves send you an email to let you know to double-check your order BEFORE signing the delivery (to check for damages, if it's the correct order etc) left a bad taste in a mouth as I assume this company has had many issues with this and this is why they feel the need to warn their customers beforehand.They gave me a tracking number along with an email saying my order has been dispatched, and when I tracked it was DPD it said the parcel was in the exact same location for ONE WEEK. I was fuming, I didn't understand why my parcel hasn't moved in a week, so I contacted the delivery service (DPD). They informed me they had not received my parcel just the data transmission, and that my parcel was still with Zoomalia. I was confused, I didn't understand why Zoomalia had told me my order was dispatched when it clearly hadn't. After contacting Zoomalia, they replied back to me saying when I should expect my delivery, which was correct. I have now received my order, DPD didn't ask me to sign anything but they (very kindly) told me that they had to secure my box with tape THEMSELVES as it was opening up and not securely closed. I am so thankful that they had done that, when that really isn't their job to do so and should have been up to Zoomalia to properly ensure my package was securely closed. I do have pictures of my order and the condition the box was in - thankfully the boxes of cat litter were not ruined with water etc, however 1 of the boxes are in perfect condition, the other one has a little tear in it which is causing litter to seep out of it (but it's so little, it's not really an issue), but the last box is completely open and some of the litter has fallen out.I understand that this can happen in transit, but I don't accept the fact that the last box is fully OPENED - it's as if someone has actually ripped the top bit open themselves.I didn't sign for it, and I'm not going to bother with a refund/reorder as I desperately needed this cat litter for my 2 cats. In the meantime, I will try and find other companies that sell this exact litter, as I really don't feel comfortable ordering from Zoomalia again, especially for the price I paid as this cat litter isn't exactly cheap.I would think for pricey cat litter like this, the box and the packaging would be more immaculate, and the only reason I'm giving this review 2 stars instead of 1 is because of their quick customer service response to my email.
Really bad service after ordering a parcel on the 11th to say it would be here within 3 to 5 days still haven't received parcel ,it said it has been dispatched and with the courier which it is not , and after sending many of emails to haven't yet 1 been responded to will not be using this sight again .
Really bad service after ordering a parcel on the 11th to say it would be here within 3 to 5 days still haven't received parcel ,it said it has been dispatched and with the courier which it is not , and after sending many of emails to haven't yet 1 been responded to will not be using this sight again .
I ordered a couple of flea collars for my dogs, and paid extra for express service as I needed them quickly. When I got the confirmatory email it stated that delivery would be within 5-7 working days!!!! And that was allegedly for express deliveryI will never use this company again and would warn anybody to avoid them, they do not conduct their business in an honest manner in my opinionTo add to my original review...Despite several emails back and forth there was no 'give' from Zoomalia apart from the offer of a voucher which will have no use for me as I cannot see myself using this company againI feel very aggrieved that having paid the extra for priority delivery my order went into the same queue as one that was regular delivery. The items are very small and it doesn't take rocket science to put them in a padded envelope and send them by mail instead of by courier, and despite in their confirmatory email that they insist their goods are signed for (and they advise to check them thoroughly) apparently my order was delivered to a neighbour as I wasn't there to receive it. Incidentally the neighbour has denied receiving it. Rubbish customer service. Rubbish 'priority' serviceUse this company only as a last resort imho
I ordered a couple of flea collars for my dogs, and paid extra for express service as I needed them quickly. When I got the confirmatory email it stated that delivery would be within 5-7 working days!!!! And that was allegedly for express deliveryI will never use this company again and would warn anybody to avoid them, they do not conduct their business in an honest manner in my opinionTo add to my original review...Despite several emails back and forth there was no 'give' from Zoomalia apart from the offer of a voucher which will have no use for me as I cannot see myself using this company againI feel very aggrieved that having paid the extra for priority delivery my order went into the same queue as one that was regular delivery. The items are very small and it doesn't take rocket science to put them in a padded envelope and send them by mail instead of by courier, and despite in their confirmatory email that they insist their goods are signed for (and they advise to check them thoroughly) apparently my order was delivered to a neighbour as I wasn't there to receive it. Incidentally the neighbour has denied receiving it. Rubbish customer service. Rubbish 'priority' serviceUse this company only as a last resort imho
I have been waiting almost 5 weeks for two Soresto collars to arrive. I have been told various things - they have been delivered !! Where I pointed out that I had not signed for them, then that they were stuck on a pallet in Belgium, then that they were on their way. Then that Yodel had lost them - at that point I asked for my money back or for them to be resent - they then said they could not re-send them until Yodel confirmed they were lost !! I am £50 down and no nearer to receiving the collars. I called Yodel myself who advised me that the tracking number is given when Zoomalia ask for one in anticipation of sending a parcel so that it would suggest they haven't shipped. I have never left negative feedback on any company before but am reaching the end of my tether.
I have been waiting almost 5 weeks for two Soresto collars to arrive. I have been told various things - they have been delivered !! Where I pointed out that I had not signed for them, then that they were stuck on a pallet in Belgium, then that they were on their way. Then that Yodel had lost them - at that point I asked for my money back or for them to be resent - they then said they could not re-send them until Yodel confirmed they were lost !! I am £50 down and no nearer to receiving the collars. I called Yodel myself who advised me that the tracking number is given when Zoomalia ask for one in anticipation of sending a parcel so that it would suggest they haven't shipped. I have never left negative feedback on any company before but am reaching the end of my tether.
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Zoomalia bedeutet vielfältiges Zubehör für alle Ihre Haustiere. Von Trockenfutter für Hunde und Katzen über Kaninchenställe bis hin zu Aquarienfiltern finden Sie auf der Website eine große Auswahl an hochwertigen Produkten.
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