Review Time
Very cool website, with competitive prices (saved 200€ by buying a cage to their website), also the online service is pretty quick to answer and very precise in their indications). I just had a little trouble with the transporter that was doing my delivery, he didn't come the day he should have been, but we reported the delivery the next day and the deliverer was sorry not to have come on date, and helped me transport my order to my house, on a snowy day. Though, I had a little disappointment when i discovered that nuts I had ordered were in a 300g package while the website indicated 800g. This was really quickly solved, I send an e-mail complaining about this error (I wouldn't have bought those nuts at this price/quality ratio, 2€ for 300g seems a lot too much to me) and they responded immediately, updated their website so that the correct amount is indicated on the website, they apologized for their mistake and even gave me a 5€ code for my next order, so that I could buy 2 other peanuts pack, with a good 100g of nuts for ree plus 1€ that I can spend to lower the total amount next time I decide to buy from this website.Another great thing is they have big promotions those days, meaning I spared about 130~ish € on the products I ordered that were for sale. In total I would say I have ordered for about 500€ worth in material, but I believe that if I had bought this from neirby pet stores, I would have spent about 300~ more €. So in conclusion, I would say that this website does great in communication, their prices are lower than in any physical shop store, and very competitive even compared to other pet products markets online. The quality of the products is top notch, thank you very much, will probably never stop ordering here for my bird.
Very cool website, with competitive prices (saved 200€ by buying a cage to their website), also the online service is pretty quick to answer and very precise in their indications). I just had a little trouble with the transporter that was doing my delivery, he didn't come the day he should have been, but we reported the delivery the next day and the deliverer was sorry not to have come on date, and helped me transport my order to my house, on a snowy day. Though, I had a little disappointment when i discovered that nuts I had ordered were in a 300g package while the website indicated 800g. This was really quickly solved, I send an e-mail complaining about this error (I wouldn't have bought those nuts at this price/quality ratio, 2€ for 300g seems a lot too much to me) and they responded immediately, updated their website so that the correct amount is indicated on the website, they apologized for their mistake and even gave me a 5€ code for my next order, so that I could buy 2 other peanuts pack, with a good 100g of nuts for ree plus 1€ that I can spend to lower the total amount next time I decide to buy from this website.Another great thing is they have big promotions those days, meaning I spared about 130~ish € on the products I ordered that were for sale. In total I would say I have ordered for about 500€ worth in material, but I believe that if I had bought this from neirby pet stores, I would have spent about 300~ more €. So in conclusion, I would say that this website does great in communication, their prices are lower than in any physical shop store, and very competitive even compared to other pet products markets online. The quality of the products is top notch, thank you very much, will probably never stop ordering here for my bird.
Placed order on 22nd and paid for priority shipping and delivery on or before the 28th. Got an email saying it would be dispatched before the 26th.It's the 30th today. Still no parcel. Their website still says it's processing.No replies to my emails. I'm not calling their overpriced support line. I've paid for my stuff. Where is it?!5/1/2018. Finally arrived with items missing and others broken.
Placed order on 22nd and paid for priority shipping and delivery on or before the 28th. Got an email saying it would be dispatched before the 26th.It's the 30th today. Still no parcel. Their website still says it's processing.No replies to my emails. I'm not calling their overpriced support line. I've paid for my stuff. Where is it?!5/1/2018. Finally arrived with items missing and others broken.
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