Review Time
We have had terrible service on this last order from Zoomalia. Ordered food for our dog, were given an incorrect shipment date on the site, the package was finally 'delivered' to the point relais that we chose when we placed the order, but it never arrived because the agent does not work with Zoomalia's transporter.We keep getting messages that the package is there but it is definitely not. Finally we were told that the package was delivered to another point relais, where we went and it is not there either. We keep calling customer service at Zoomalia (who charge 35 center per minute for the call even during the wait time before they pick up) and they are unable to help us. They don't answer the emails that I send through their site and their transporter simply disconnects the call after 10 minutes every time we try their number.Meanwhile, we spent 45 euros on food for our dog and have been unable to get any assistance.Never again will we trust this company.
We have had terrible service on this last order from Zoomalia. Ordered food for our dog, were given an incorrect shipment date on the site, the package was finally 'delivered' to the point relais that we chose when we placed the order, but it never arrived because the agent does not work with Zoomalia's transporter.We keep getting messages that the package is there but it is definitely not. Finally we were told that the package was delivered to another point relais, where we went and it is not there either. We keep calling customer service at Zoomalia (who charge 35 center per minute for the call even during the wait time before they pick up) and they are unable to help us. They don't answer the emails that I send through their site and their transporter simply disconnects the call after 10 minutes every time we try their number.Meanwhile, we spent 45 euros on food for our dog and have been unable to get any assistance.Never again will we trust this company.
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Zoomalia bedeutet vielfältiges Zubehör für alle Ihre Haustiere. Von Trockenfutter für Hunde und Katzen über Kaninchenställe bis hin zu Aquarienfiltern finden Sie auf der Website eine große Auswahl an hochwertigen Produkten.
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