Review Time
Terrible experience! Awful website and the only way to get help from staff online is via chat or email. Besides, I neither got any notification about the arrival of my parcel, nor a QR code to open the post box, resulting in my parcel going back to the warehouse and being charged for the shipping. My whole shopping experience was a headache and a waste of time and money.
Terrible experience! Awful website and the only way to get help from staff online is via chat or email. Besides, I neither got any notification about the arrival of my parcel, nor a QR code to open the post box, resulting in my parcel going back to the warehouse and being charged for the shipping. My whole shopping experience was a headache and a waste of time and money.
[DO NOT ORDER AT ZOOMALIA! Updated 05/09, 04/04 & 30/06 2024: STILL NOT RECEIVED THE PROMICED REFUND] - “ Re: Jouw bestelling is verzonden ! JA2430301877Dear Zoomalia, Could you PLEASE refund my money asap as I did never receive my refund? As per the answer on Trustpilot your IT department has been asked 25th of March to arrange the refund, but I have not seen anything so far. Please see the order details and complaint below. I just really would like to get my money refunded (€76,96) asap, it has taken very long already. Then I will also delete my negative trustpilot review. Regards,” From my other review message 30 July 2024: my email including spam, I did NOT receive the email at 08/02 (l did receive before and after my order all other emails from Zoomalia about it). 16 januari 2024 een bestelling geplaatst voor twee Halti tuigjes en brokken. De tracking pagina van Zoomalia zelf bleek niet up to date, het gaf steeds aan 'pakket vertraagd door stakingen op de weg in Frankrijk' (screenshots beschikbaar). Vervolgens bleek later dat het pakket intussen al teruggestuurd was naar de verzender. Ze zijn niet te contacteren. Ik heb nu 4 april nog steeds geen producten, nul reacties op mijn 4 e-mails en ook geen geld teruggekregen zoals beloofd in de reactie op mijn Trustpilot review van 30 juli 2024.
[DO NOT ORDER AT ZOOMALIA! Updated 05/09, 04/04 & 30/06 2024: STILL NOT RECEIVED THE PROMICED REFUND] - “ Re: Jouw bestelling is verzonden ! JA2430301877Dear Zoomalia, Could you PLEASE refund my money asap as I did never receive my refund? As per the answer on Trustpilot your IT department has been asked 25th of March to arrange the refund, but I have not seen anything so far. Please see the order details and complaint below. I just really would like to get my money refunded (€76,96) asap, it has taken very long already. Then I will also delete my negative trustpilot review. Regards,” From my other review message 30 July 2024: my email including spam, I did NOT receive the email at 08/02 (l did receive before and after my order all other emails from Zoomalia about it). 16 januari 2024 een bestelling geplaatst voor twee Halti tuigjes en brokken. De tracking pagina van Zoomalia zelf bleek niet up to date, het gaf steeds aan 'pakket vertraagd door stakingen op de weg in Frankrijk' (screenshots beschikbaar). Vervolgens bleek later dat het pakket intussen al teruggestuurd was naar de verzender. Ze zijn niet te contacteren. Ik heb nu 4 april nog steeds geen producten, nul reacties op mijn 4 e-mails en ook geen geld teruggekregen zoals beloofd in de reactie op mijn Trustpilot review van 30 juli 2024.
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Zoomalia bedeutet vielfältiges Zubehör für alle Ihre Haustiere. Von Trockenfutter für Hunde und Katzen über Kaninchenställe bis hin zu Aquarienfiltern finden Sie auf der Website eine große Auswahl an hochwertigen Produkten.
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