Review Time
The order confirmation states that a tracking code will be sent within 24-48 hours. It has now been five days and I have not heard anything about the order. Order your product elsewhere where deliveries work as promised.Edit 8.8.2025Of course I also checked the spam folder of the email, and there was no tracking ID there either.I received the tracking ID in the email five minutes before you replied here.The order arrived today(11.8.2025), so that's fine. The delivery time was fairly fast, which is why the estimate was increased a couple of notches.
I ordered products for a party and paid extra to select express shipping, select the courier and have it delivered by a specific day. The products never arrived, and if I want to return the products I have to pay for shipping to a DIFFERENT COUNTRY?!? (France)
I guess everything could go well. However if it doesn't, customer support is as maliciously unhelpful as they could possibly be. You will get strung along, made to do useless tasks, be lied to (pathologically, I'm sure they can't help it), but never at any point will you be provided with any type of solution. In my case I ordered €65 worth of catfood and received nothing. This should have been exceedingly easy to resolve, but clearly this company has no intention of ever doing that. In their view this is between me and the delivery company they hired. Useless.If you must order, use a credit card or paypal, at least that will require them to follow the law. But please don't.
I ordered products for a party and paid extra to select express shipping, select the courier and have it delivered by a specific day. The products never arrived, and if I want to return the products I have to pay for shipping to a DIFFERENT COUNTRY?!? (France)
I guess everything could go well. However if it doesn't, customer support is as maliciously unhelpful as they could possibly be. You will get strung along, made to do useless tasks, be lied to (pathologically, I'm sure they can't help it), but never at any point will you be provided with any type of solution. In my case I ordered €65 worth of catfood and received nothing. This should have been exceedingly easy to resolve, but clearly this company has no intention of ever doing that. In their view this is between me and the delivery company they hired. Useless.If you must order, use a credit card or paypal, at least that will require them to follow the law. But please don't.
They packed the toilet sand on top of my new cat litter box, and of course during transport got completely damaged.Unfortunately they don't know how to pack things.EDIT: Customer service replied that they can send me a spare toilet door, let's see how it goes.EDIT 2: new toilet door received today. At least customer service was quick and efficient.
They packed the toilet sand on top of my new cat litter box, and of course during transport got completely damaged.Unfortunately they don't know how to pack things.EDIT: Customer service replied that they can send me a spare toilet door, let's see how it goes.EDIT 2: new toilet door received today. At least customer service was quick and efficient.
I have been a regular customer in my local zoomalia for years and had an account there, which i will now ignore. i bought a dog collar for our new pup and after less than two days the fastener was stiff and jammed solid when i tried to remove it. I tried using pincers and to no avail so took it back for help. The staff member quickly told me that using pincers meant i couldn't return it. Then she asked me if i had glued it shut!!! Then she got a pair of pincers and tried to open it, resulting in it completely breaking and rendering it unusable with a lead. She handed it back to me worse than it was when i arrived and said sorry, but that's all i can do. I wont be going back any time soon.I received a reply 21st may from zoomalia re iterating that i used pincers to try and open the faulty connecter. they didn't however apologise for their own staff completely rendering it snapped with a set of their own pliers. big company result.
I have been a regular customer in my local zoomalia for years and had an account there, which i will now ignore. i bought a dog collar for our new pup and after less than two days the fastener was stiff and jammed solid when i tried to remove it. I tried using pincers and to no avail so took it back for help. The staff member quickly told me that using pincers meant i couldn't return it. Then she asked me if i had glued it shut!!! Then she got a pair of pincers and tried to open it, resulting in it completely breaking and rendering it unusable with a lead. She handed it back to me worse than it was when i arrived and said sorry, but that's all i can do. I wont be going back any time soon.I received a reply 21st may from zoomalia re iterating that i used pincers to try and open the faulty connecter. they didn't however apologise for their own staff completely rendering it snapped with a set of their own pliers. big company result.
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