Review Time
They are a scam.I have bought an item in a bulk promotion, 24 units of the same item gets a special price. They delivered only 23 and now refuse to reimburse me the 1 item missing for the amount I've bought. Zoomalia refuses to send me the missing item and says they will reimburse an amount smaller than what I paid, because it is no longer a bulk deal - which is their entirely fault!
Ordered a cat house in December but I cancelled it before dispatch. The website said my money would be refunded to my original payment method but it never was. And there is no way to contact them on the website! There is no email. All the contact options on the website don't apply to my situation. Please can someone from this company get in touch with me and refund my money!
UPDATE jan 2026: The food arrived frozen, several cans were opened and leaked all over the package due to the bad packaging. DPD left it in front of the door without notifying me about this. I asked for the refund and they offered me a 10 EUR coupon. NEVER AGAIN! It could be a good store if it weren't for a couple of issues. The main issue, and for me a deal breaker, was that you pay in advance and then only AFTER you already paid, you learn that they don't have the products available and that you'll have to wait for A MONTH for the delivery. That, to me, is completely unacceptable and way beyond what I'm willing to tolerate.However, after I contacted the customer service, they removed the product that caused the delay.Another thing is that they charge extra for things that should be self-understood and not charged for, such as the choice of the delivery service.And then there is the DPD France issue - a very, very slow and poor delivery service; the items arrived damaged (the food trays opened due to the rough delivery). Use UPS instead.They do have some products that I cannot get elsewhere, such as Specific, and that is great,
Never told me till I ordered that the light was not in stock. Told me it was dispatched on website. When emailed to see why I hadn't received it was informed that it hadn't come in yet. I've been in shops with the light and could have bought it already if I had known. I will now need to wait till next week. I gave a extra star as when I got in contact it was a very easy process to cancel the order. If they has told me or informed that they might not be able to fulfill order in a timely manner i would not have ordered it
I’m very disappointed with my experience with Zoomalia. The expected delivery date has already passed, yet the delivery company still hasn’t received my order. Nobody from Zoomalia has contacted me to offer any explanation, which shows a serious lack of professionalism.Considering they are a company that supplies products for animals, you would expect them to understand how important delivery dates can be. A delay can happen, of course, but the minimum I expect is a proper apology and clear communication. Unfortunately, none of that has happened. I cannot recommend their service based on this experience.
Ordered a 60 litre tank and it arrived cracked, glass all over the bottom of the tank, completely unusable and it was 100 euros. I've sent pictures contacting customer service and they asked for more pictures and then silence. I ordered fish for this new tank and now they are on hold until I can get a refund and buy a new tank SOMEWHERE ELSE. I expected this to be quick and easy and this is just annoying.Order no. OC2542542695Edit: maybe say the email is automated instead of just sending an email like it's real. And I did send the pictures on the website so I am now sending again.
Initially I receive the wrong I tems and did not have my complaint acknowledged or resolved. Since I gave the trust pilot review of 2 stars a customer service representaive contacted me with an apology and a replaced item. I pointed out the pitfalls with their web site and I am pleased with the response. I hope the customer servive web site becomes more user friendly.
Claim your business profile now and gain access to all features and respond to customer reviews.
Zoomalia bedeutet vielfältiges Zubehör für alle Ihre Haustiere. Von Trockenfutter für Hunde und Katzen über Kaninchenställe bis hin zu Aquarienfiltern finden Sie auf der Website eine große Auswahl an hochwertigen Produkten.
fureverloveclub.com
americanpawsclub.com
www.dogbakerystockholm.com
www.popyourpup.com
bigdogsteel.com
cutypet.com
www.chiensetchats-boutique.com
petsupplierwholesale.com
bedsurehome.com
www.tortoisemart.com