Review Time
I've been utilizing the service for quite some time now, and the pricing is fantastic. They are always accessible when needed. The representatives are among the best I've encountered in the industry. Don't let some unusual negative reviews discourage you; they truly excel in customer service and ensuring the job is completed correctly.
I've been utilizing the service for quite some time now, and the pricing is great. The representatives have been some of the best I've encountered in the industry. Don’t let the occasional negative reviews deter you; they truly excel in customer service and getting the job done right.
The representative was incredibly friendly and helpful during my transition from another provider. I anticipated challenges, but they handled everything with professionalism, ensuring a smooth process by guiding me at every turn. Thank you for the excellent support.
The service I received was consistently exceptional. The representative was always willing to help, even outside regular hours. They provided clear answers to all technical questions and worked diligently to resolve any issues promptly. A true asset to the organization.
We entered into a contract based on a clear written promise that the company would handle outstanding finances from our previous agreement. Despite following all instructions and invoicing as agreed, the company has failed to fulfill this obligation after over 18 months. This situation is not merely a service issue but a significant breach of contract. I caution others to ensure any promises regarding settlements are completed before proceeding.
The sales representative was delightful to work with, making the process seamless. Despite a few hiccups during the transition, the team was quick to assist and ensure everything was running smoothly. Their support has been invaluable, and I hope it continues.
I feel compelled to share my experience after observing many similar issues. The work environment is highly unstable, with staff dismissed suddenly and without proper feedback. The use of contractor agreements feels unethical, lacking necessary protections. Communication is sporadic, and attempts to address concerns are often ignored. I advise anyone considering joining to thoroughly research and proceed with caution.
I would rate this experience as zero stars if possible, due to feeling misled and ignored by the company. As a charity, we struggle to secure funding and had requested to terminate a contract months ago. Despite this, payments continued without notice. This organization failed to act on our termination request and has left us in a difficult financial position. I urge others to think carefully before engaging with a company that operates in this manner.
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Based in Staffordshire, we’re a dynamic telecom provider with a national reach, aiming to do things differently. Established in 2014, Zusi has forged partnerships with some of the UK’s biggest names in telecoms, including EE, O2 Vodafone and BT. We’ve seen first hand how frustrated customers are with poor customer service and the pitfalls of relying on third party engineering support, within some of industry’s most well known telecoms companies. We’re here to put usefulness and customer centric service back into the telecoms experience and empower your business with great technology that keeps you connected, mobile and more productive than ever.See more
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