Review Time
THE CUSTOMER SERVICE IS UNACCEPTABLE. IT FEELS LIKE THIS COMPANY IS TESTING CUSTOMER PATIENCE. A SIMPLE COURIER PICKUP HAS BEEN DELAYED FOR OVER 10 DAYS. WHEN CONTACTING THEIR SUPPORT, THEY SEEM COMPLETELY UNAWARE OF THE SITUATION.
The service I experienced was incredibly disappointing and unprofessional! I was kept on hold for 30 minutes just to receive misleading information, and the responses were rude and disrespectful! I’ve been waiting for two weeks for someone to collect my return, calling daily, and they promised someone would come today, but there was no follow-up! This is unacceptable! I will certainly file a complaint! Such terrible service is truly shameful!
I have experienced very poor service; my parcel has been in Dubai for the last three days and I have yet to receive it. I have been trying to reach out for the past four days, but the support team has not fulfilled any of their promises.
I am still waiting for the delivery person to collect the returned items. The requests were created on November 20, 2025, and no one has reached out to me for the pickup. I have been following up with the support team daily, three times, but I am not receiving any solutions or clear answers. I have already filed an official complaint against the company because it should not be operating legally in this region.
Warning to all: The delivery service is insisting on a picture of my ID for the delivery of two bottles of vitamins, which is absurd. The delivery person, dressed casually, demanded my ID for supplements that are readily available in supermarkets or pharmacies. No other service requires such identification for items like these, unless they are important documents like a bank card. I regularly receive packages from various companies, and none have asked for my ID; they simply leave the parcel at my door. The service claims this is a requirement from the supplier, but I contacted the supplier, and they confirmed they do not have such a policy. I have this in writing, yet the delivery service continues to withhold my parcel. I have requested the supplier to cancel my order and refund my money. I will also be reaching out to consumer rights organizations. Please be cautious when asked for unnecessary identification; it’s for your own safety.
This logistics service is incredibly frustrating. I ordered a product with a prepaid option, but the delivery agent canceled without any notification or delivery attempt. They didn't even try to return the item to the seller. It feels as though the product was taken, and I lost my full payment. I plan to file a dispute regarding their lack of service and dishonesty.
Warning to all. The delivery service is asking for an Emirates ID picture to deliver two bottles of vitamins, which is absurd. The delivery person arrived in casual clothing demanding my ID for supplements that can be found in any supermarket or pharmacy. No other service requests identification for such items unless it's for critical documents. Who knows how your ID might be used later? I receive daily deliveries from various companies, and none require an ID; they simply leave the packages at my door. The service claims this is a requirement from the seller, but the seller stated they never requested such information. I have written proof, yet the service continues to withhold my package. I have requested to cancel my order and refund my money. I will also lodge a complaint with consumer rights. Be cautious when someone asks for your identification unnecessarily; it's for your safety.
Extremely poor service. If there were words worse than bad, they would describe this service. If you can't manage your customers, perhaps you should reconsider your business. The service is subpar, and I don't know how to express just how disappointing it is. If anyone is considering using this service, I strongly advise against purchasing anything.
Terrible logistics service. I placed an order with a prepaid option, but the delivery agent canceled without any notification or delivery attempt. They didn't even try to return the product to the seller. It feels like the product has been taken without any resolution. I've lost my entire payment and plan to file a dispute for the cheating and poor service.
The worst delivery service in the region. My experience has been beyond terrible. Despite numerous emails and clear instructions, they still fail to deliver. They miss deliveries without any communication. Once the seller assigns an order to them, you can only hope for timely delivery. Many customer service representatives respond to the same emails, providing conflicting information. I'm often forced to return items before even receiving them, all due to the frustration caused by this service. I wonder why the seller still utilizes them.
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Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks.
Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy.
Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf.
Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.See more
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