rosie

its absolutely shocking that this service is even advertised to people going through crisis. respons

its absolutely shocking that this service is even advertised to people going through crisis. responses are robotic and extremely impersonal. the wait between each message is around 5 minutes. they don...

Lynnette

Unhelpful and potentially hazardous.

Not only unhelpful, but also potentially hazardous. Is this service providing contractual assistance while receiving public funding? None of the personnel are clinically qualified to conduct risk asse...

Alan Smith

Disappointing experience with the service

I've used the service a few times; the first experience was a couple of years ago and it was positive. The second time was less effective but still manageable. However, my last interaction was terribl...

gwizel

Amazing and kind volunteers

Spoken to shout a number of times, first time wasn’t too great but the others were amazing. I found that they really got down to the problem. The second time I spoke to shout, the volunteer made sure...

Chara Price

This charity promotes itself as a 24/7… Not....

This charity promotes itself as a 24/7 helpline. Sadly in practice it is not. As for help, mmmmm it just sends links and then that's it.... Then you are told, if you feel bad later on just text back...

Deorwine Bell

I did not get connected to a volunteer…

I did not get connected to a volunteer until 05:11 this morning. I appreciate that the helpline can get busy due to high demand, but I was unhappy about the long wait. The volunteer apologised late fo...

Ws

I spoke to rachel today Who .was so paitent and help ful qnd understanding didnt rush me Yet again

I spoke to rachel today Who .was so paitent and help ful qnd understanding didnt rush me Yet again Wonderful reasuring Service Thank u Invaluable service

Gina

very good

very good, very happy with the service

Honor Turner

Supportive and understanding

The lady was extremely understanding and helpful

Daniel Christie

Brilliant service

Anya

Very helpful lovely ladyx

Pixie Smith

i was advice guided very well i…

i was advice guided very well i appreciate thank you