Name: 1310.io
Telephone: 03333001310
Rating: 4.5

Benjamin Gutterige Guest

Customer service is shocking i pay for 950mbps upload and downlaod speed i get 100 mbps download an

Customer service is shocking i pay for 950mbps upload and downlaod speed i get 100 mbps download and 11.0 upload so just 0.9% of the service i pay for been asking for 6 months pluss for somone to come sort it just get emails and instutions how to do it i pay for tge best one they offer shocking service i will be leaving very soon

Date of experience: Feb 01, 2026

Benjamin Gutterige Guest

1 month ago

Customer service is shocking

Customer service is shocking i pay for 950mbps upload and downlaod speed i get 100 mbps download and 11.0 upload so just 0.9% of the service i pay for been asking for 6 months pluss for somone to come sort it just get emails and instutions how to do it i pay for tge best one they offer shocking service i will be leaving very soon

Date of experience: Feb 01, 2026

Mr Geoffrey GRAY Guest

2 months ago

Excellent customer service for problem solving

Excellent customer service making sure my problem was dealt with in an efficient manner and was resolved to a high standard

Date of experience: Jan 01, 2026

Lp Guest

2 months ago

Speeds bounce up and down and I think…

Speeds bounce up and down and I think the router also struggles with the number of connected devices now. Thinking of switching to starlink due to noise from the teenage kids.

Date of experience: Jan 01, 2026

Ryan Guest

2 months ago

Best ISP I've been using

Joined the 900/900Mbps broadband for a week now. The connection is as fast as it advertises, and the best part is it comes with a static IP incl IPv6.Their customer services are top notch! Responses on both pre-sale queries and in-service tickets are speedy, and straight to the answer. Can't recommend them enough!

Date of experience: Dec 11, 2025

Daro Surowy Guest

2 months ago

super nice fast internet very good…

super nice fast internet very good service

Date of experience: Dec 10, 2025

Adam Guest

2 months ago

Don’t do it!

Don’t do it. Terrible customer service. It’s everyone else’s fault but their own! The broadband service is substandard and barely works. I would honestly steer clear of this outfit of cowboys!

Date of experience: Dec 08, 2025

Sam Guest

3 months ago

Arguably one of the easiest ISPs I've…

Arguably one of the easiest ISPs I've had the pleasure of being in contract with. Setup was easy, responses to issues were timely. Nothing more I could have really asked for. Brilliant.

Date of experience: Nov 28, 2025

Alex Davvy Guest

3 months ago

I have been waiting several weeks for…

I have been waiting several weeks for my broadband service to be activated and still have no working connection. I have repeatedly had to chase for updates. Despite paying for a service, nothing has been delivered.The communication is extremely poor and inconsistent. After calling today, the representative sounded completely disinterested in helping and offered no clear explanation or solution. I was left feeling dismissed and no closer to getting online.

Date of experience: Nov 17, 2025

Paul Jebastin A Guest

4 months ago

Excellent Service

I’ve been using the 1310 for a year now and have had no issues. During my initial setup, I contacted customer support and they were very helpful and responsive.