Review Time
Do not buy from this company. They charged my credit card for a subscription that I never authorized. After I called and emailed they said they would refund the charge and cancel the subscription. Then I got an email saying they don’t refund and would give me a cheaper monthly rate. I told them NO! I finally had to dispute the charge with my credit card company.
I ordered from their online website maybe more that a month to Kuwait and still didn't receive my order also, I emailed them many times all they do is just apologising without finding any solution they said provide us with the postal code which I did but still couldn't track my order nor get any updates?
You're supposed to have a 30 day free trial. They start that trial on the day you order it instead of the day you receive it. I was charged $39.99 for a subscription 2 weeks after I received it. It was a Christmas gift and hadn't even been opened yet. When I requested an extension on the trial...which their literature says you can do...they added 2 weeks to my first months charge...so I was still charged $39.99 without ever opening the box. They also state that you can return the item within 30 days with no explanation and then asked for a detailed explanation for why I'm returning it. Bait and switch.
The board itself is very cheaply made. When I received it, there were many cracks in the plastic. The slide kept getting jammed at random places and the customer support was extremely unhelpful. I still have a bruise from the slide getting jammed; I saw it stuck and attempted to get it dislodged but it suddenly slammed back into me. The reviews online and on youtube are definitely paid or done by fake people because there is no way any person can be happy with this product.The worst part about this company is the customer support. They were extremely unprofessional and kept delaying responses so I would get charged for their subscription that they also signed me up for without my consent. I am extremely unhappy with this product and especially their customer support and cannot recommend anyone buy this
Fraud, plain and simple. My wife purchased the reformer, but after it was delivered, an unwanted monthly subscription charge appeared on her credit card. This is a very deceptive company and practice. Now we need to dispute the charges with the credit card company.
I placed my order in December expecting a slow shipping process due to the time of year. Weeks went by with no update. I emailed and asked for an update and was told there was a shipping issue. Another week, I asked to cancel the order. I had to confirm via email (in the same chain) multiple times I wanted to cancel. I have asked for my refund five or six times and keep getting excuses. I keep getting told it's being escalated to a manager. Nothing. It's over a month in at this point and I assume I'm out $100. Unbelievable.
I love the community and the support 28 provides. They want to make sure you have what you need. There’s were some exercises that I was not able to do because of bad knees or not enough strength, but I modified and did my best. I have already recommended to friends and I know one already made a purchase.
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