28pilates.com

3.5
3.5 Based on 160 reviews

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Average Rating

3.5

/
5

160 Reviews

5 Star
56%
4 Star
6%
3 Star
1%
2 Star
1%
1 Star
36%

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Ruby Smith
Avoid

They won’t let you cancel your subscription. DONT sign up

1
Date of experience: Nov 26, 2025
suzanne elgie
Dangerous Clips on the board broke after one use.

The spring clips on the board broke after one use and are not fit for purpose, they are actually very dangerous as attached to a stretchy bungie type rope. They broke during use, under tension, resulting in one of them snapping back and hitting me in the face, narrowly missing my eye. Disappointing Customer Services who not offered a satisfactory solution. Offering me an amount that doesn't even cover the cost of me replacing the clips myself. No offer of clips being replaced by the company.Board was shipped from China, nowhere does it state this on the website - I am in the UK and was expecting it to ship from within the UK.Overall very disappointed and wish I had bought the same board from Amazon, as there appears to no difference to a far cheaper one.

1
Date of experience: Sep 29, 2025
Marie Daniel
✨28-Day Pilates Reformer Challenge — Completed!

I did it! 🙌 Just wrapped up my 28-day Pilates Reformer challenge, and I feel so proud of myself. When I started, I honestly didn’t know what to expect — I just knew I wanted to commit to something that would stretch me (literally 😅).Those first few days were no joke! There were times I had to modify moves and push through the burn, but every session got me a little stronger, a little more confident, and a lot more connected to my body.💪 My core is tighter.🧘‍♀️ My posture’s better.🔥 And yes — I can now hold a plank and do a plank pike!This challenge reminded me that progress isn’t about perfection — it’s about consistency and showing up even on the hard days. I’m finishing stronger than I started, and that feels amazing.If you’ve ever thought about trying Pilates on the Reformer, do it. You’ll be amazed at what your body (and mind) can do in just 28 days. 💫#PilatesJourney #ReformerChallenge #MindBodyStrength #ProgressNotPerfection #ConsistencyIsKey

5
Date of experience: Sep 28, 2025
Jetaun Harper
Will not let me cancel my subscription

Will not let me cancel my subscription. Customer service is horrible

1
Date of experience: Sep 25, 2025
Brooke Carter
So disappointing the board is a great concept. Too bad their customer service skills are awful and t

I bought the Pilates board and was so excited to try something new. I really like the Pilates board. I mean it’s only a little over $100 so you definitely get what you pay for.. I was highly highly disappointed with the classes and the customer service!!! Be careful as they tell you you get a 28 day 30 day trial well just a heads up. It’s almost impossible to stop your trial and it’s $40 a month which is 1000% not worth it. The videos didn’t even go online. The wording was off. It would tell you to switch when you weren’t meant to switch so you have to completely be looking at the TV to know what’s truly happening and knowing what you’re supposed to do if you rely just on the sound well they did not edit the videos very well.Then once I finally got a hold of somebody because it took me almost 3 months to get a hold of somebody when I started threatening them that I was going to have my bank file a dispute because I couldn’t cancel. They offered me an extra free month and I said fine. I won’t have my bank dispute the charge. Well guess what that free month was a lie as soon as it ran out, they kicked me out of the program as someone who was a former instructor. This is highly disappointing and if you have any experience working out, save your money their workouts cost more than gems and aren’t worth it plus the customer service absolutely horrible. I don’t appreciate when people lie deep ill and cheat me.

1
Date of experience: Sep 23, 2025
Jeannie Renna
After buying this machine which I was…

After buying this machine which I was really looking forward to it they automatically put you in a membership subscription that you need to pay $40 a month so if you don't read the fine lines they're going to charge you $40 a month and to try to get out of that subscription is going to be really hard so they're not giving me back my money I have never opened up any digital classes I just noticed that they stole $40 from my account so buyer beware

1
Date of experience: Sep 10, 2025
Read before you buy!

I was disappointed to discover that the “free” trial required setting up an account and uploading a photo to join a community before accessing the 28-day workouts. After struggling to gain access, I decided to try the Pilates board with some YouTube videos since I couldn't return it for a refund. Unfortunately, I found the equipment to be subpar. It broke within the first two minutes of use, and I was only doing basic ab exercises, using my hands on the pads. At 127 lbs and with a regular workout routine that includes cardio, Pilates, and strength training, I expected it to support my weight without issue.Given my experience, I'm surprised that the company is still in business. I won’t be purchasing from 28pilates again and will share my experience with others. I really hope 28pilates can improve their products and customer service in the future.

1
Date of experience: Sep 09, 2025
Sylvia Martinez
I wish I had read reviews before…

I wish I had read reviews before purchasing. The quality of the reformer was not worth the price. Definitely made in china and not sturdy at all. I returned my reformer within days of receiving it. My return was received by them on 8/11. As of 8/27, I’ve yet to receive my refund. I’ve sent multiple emails with the same response of “I’ve personally escalated your refund request to our higher management team to ensure it’s handled with the highest priority. They’re currently reviewing everything, and you can expect a reply from them within 1–5 business days.”. Almost 2 weeks later, I get the same generic response. This company and website is a complete sham. Do not purchase from here unless you wanna loose out on $150.

1
Date of experience: Aug 27, 2025
Guadalupe
I never received my board

I never received my board. The shipping partner lost it (fedex). At first the company was very responsive and they stated they would send me a replacement, 3 weeks later nothing! (They had not even begun shipping a replacement). I told them to forget it at this point its almost 2 months since my original order. I requested a refund and again they have stopped replying. I will be disputing these charges tomorrow! After reading how cheap the board is i am glad I did not receive it

1
Date of experience: Aug 25, 2025
Joseph
I requested the subscription to be…

I requested the subscription to be cancelled which was not responded to nor did they cancel it. I was charged $39.99 and was told 'we sent you the link to cancel' The amount of 'helpful emails' they send is unreal and some even go to SPAM, so not all emails are received. I do not recommend this company at all. They do not care, and just in it for themselves.

1
Date of experience: Aug 25, 2025

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