Review Time
The ordering and subscription part was a little complicated as the trail started the day I ordered it! It didn't take I to account the time it takes for us to receive the board. They did charge me after that but I was able to get refund within 14 days. The group and members in it are very encouraging and motivating. I was able to slowly but steadily build my stamina through the 28 day challenge. I don't track my weight that well but I could definitely see increase in stamina and strength. I appreciate the team behind each workout video as it's made perfectly to match my speed, strength and experience with Pilates. I am willing to continue working out with this board and available videos as it keeps me on track with my goals! Thank you 28 Pilates team!
I was excited when I bought the equipment but I've yet to use it as I'm an extremely busy executive. This product is not simply workout equipment, but also includes a subscription service that is not clearly communicated upfront, and buyers should be aware of this before purchasing. Apparently it is free for 28 days and then they start automatically charging you.I attempted to cancel the subscription the same day I was charged—well within 24 hours—and before ever logging in or using the trial. I was informed that cancellation was not possible. I was also told the system did not allow same-day or immediate cancellations. My only option was to dispute the charge through my credit card company.This experience has been frustrating and misleading, and I believe it is important for potential customers to understand how the subscription and cancellation process actually works before making a purchase.
I love it love it love it worth it cause it starts you out slow and builds you up and I feel the strongest that I’ve been in decades. Believe in yourself and push yourself and if you need accountability your in the right spot come join
Finished my 28 day Pilates challenge and it does work as long as you stay consistent. I’m a mother of 4 whom belly is not to my liking so I had to do something rather than nothing and I have lost about an inch in my belly area in a month. (P.S. I have not been dieting either)
So apparently, this was supposed to be a free 28 day trial. I ordered the board on December 18, received the board December 28th, looked at my bank account yesterday January 17 and saw they took out 39.99 for a membership fee. I didnt even sign up for a membership and even if I did I (which I didn't!), I did not even get a free 28 days. I was under the impression the 28 days would start when you actually signed up for it and not the day it was purchased when you dont even have the board!!!. Even more hilarious... I haven't even used the app, nor did I even open the damn box yet!!! I have contacted customer service and I am getting a run around now. Just warning everyone to be careful of unwanted fees that you never signed up for. I will be calling my bank and most likely returning the board as well. I will get it somwhere else without shady fees!!! **Emails back and forth and they will not reimburse the charge. I am calling my bank and also reported to BBB and Comsumer Affairs.
I have no complaints and a lot of praise! The community and coaches are very supportive and encouraging, the workouts are challenging but doable although I definitely had to modify quite a bit at the beginning. I began noticing positive changes in my body within a couple weeks!Yes, it took almost a month to get my board but there are many workouts available that don’t require it and will help you get the gist of what you are getting into! Customer service resolved a payment issue within a week. Ok, my issue was originally denied but one additional email later and it was resolved. I had no intentions of continuing the subscription but now I can’t see myself without it. I would genuinely miss the people I have “met” and I know I would not continue the exercises without their encouragement. I have already recommended the program to friends.
Initially, it was good but if you did not log into the program for a couple of weeks, for whatever reason, they kick you out with no explanation. As someone who paid for a lifetime memebership, it shouldn’t matter if I didn’t log in for a whole year. It’s paid for!
What an awful company to deal with. Ordered as a christmas gift for someone. It arrived 2 weeks late with no apology when I chased the order. 2 weeks later another charge appeared on my credit card. When I finally had a reply they had kept my payment details and with consent signed me up to a monthly subscription. After several emails back and forth with someone called Lily regarding a refund I was told they couldn't do anything now it had gone through, and sent a link to cancel my subscription (which I hadn't taken out, because I didn't agree nor agreed for them to keep my card details) yo find that the page doesn't work so now I am left with no option but to take this to my card company to deal with...... Please stay away from this company.
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