Review Time
I started working with them in June 2023 and my divorce is not done yet, it’s a simple divorce, all paperwork are done and signed, but can not get an update from them, I’ve sent multiple emails but no response. Stay away from this people,
This company is horrible. I can vouch for the other reviewers comments. They are extremely slow to respond to emails, if they do it at all; they had a number to call previously, but the person you talk to is in some call center and has no idea about your case; they told us they filled our paperwork on March 11th, and as of May 30th, the paperwork has not been received in the courts here in Florida. Perhaps this company was better before, but it's been a horribly frustrasting time working with this company. You would be much better off going with another company. We paid for the serivice to get the paperwork, and have it filed. They have lost documents we sent them and we've had to get them renotarized. I'm writing this review to warn you to stay away from this company.
I now see all of these bad reviews about this company. I wish I would have known this before paying them over $800. Once you could call and speak to a live person; however in the past 3 months, they have removed that ability and now you can only send emails with your questions. I have sent multiple emails to them for an update on my divorce process. They are slow at responding to email correspondence and this process with them has been incredibly frustrating. I still have yet to actually have my divorce processed and it's been 6months.
I could not have had a worse experince with this company.It has been over a year since initially hiring this company to file my divorce. First, they sent my initial packet to a completely different state, not even close to my address. The customer service there is practically useless. Hardly ever responds to emails and I've had multiple multiple phone calls with their agents being outright rude and condescending for absolutely no reason. They sent mine and my spouses final packet to the court a month late, which the court sent back to me with an additional document that we needed to sign, absolutely insane to me that 3stepdivorce couldn't have included the court filing request in that packet. I sent that back to 3SD for whatever reason (they told me to) and recived it back from the court AGAIN because my check was out of date after having been sent across the country multiple times over the last two months.Come to find out that the court here in Cleveland has a help desk that I could have gotten this all done at for free minus the court filing fee. So not only did I waste a year delaying my divorce, but I payed around $800 in total when I could have only paid around $150 for the filing fee.The court help desk told me that this company is essentially a waste of money, and they've seen many people with the same story as me.Do not, ever, use this company for your divorce. Don't be like me. Get a real lawyer to handle your divorce.
I was skeptical but figured it was worth a shot. Easy to use and every imaginable form was included. When I took the packet to the courthouse I had 2 clerks who had worked there-probably forever- QA the packet with painstaking detail and everything was there and correct. Divorce flew through without needing another trip to the courthouse. Short answer- well worth the money and the one time I had a question customer support was awesome
I paid for 3StepDivorce assuming they would be able to answer any questions I have as I filled out the questions on their website (not legal advice, but questions such as "Where should I include this piece of information?" Their response time varied from a few days to several weeks and the only response I ever received from them was "kindly adhere to the filing instructions guidelines found on your portal." So I decided to do the Guide and File which is FREE on the Minnesota Judicial Branch website and that was a 1000x more helpful than 3StepDivorce. Their program was confusing to use with no help from customer support. 3StepDivorce was an absolute waste of money.
The process was very easy. I looked online to find someone that was affordable, knowledgeable and who had a program that was easy to understand. They sent a link to my email for us to fill out and send back. The team is currently drawing up the documents and will mail them to us to review and sign. The next step will be a Hearing at the location we chose.
I purchased 3 Step Divorce in July 2023. It took me some time to get my spouse on board with reviewing the documents. Early 2024, I got an email from 3 Step Divorce saying they were going to shut my account down due to inactivity. However, their website says I have as much time as I need to complete the paperwork. There is no time limit listed on the website. I have tried to contact them numerous times as my account has been locked out. They have not responded. I have filed a complaint with the Better Business Bureau. It’s very suspect that their 888 number is only a recording that instructs you to send an email to them. No one actually answers the phone. I want a refund. This is a terrible company with poor customer service. They are a scam in my opinion.
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3StepDivorce™ is online software that helps you prepare your own state and county specific divorce forms addressing your property, debt, children, and any other relevant issues. You will easily complete your divorce forms and follow the step-by-step filing procedures to file your own divorce. Your divorce forms are provided instantly online for viewing, editing, and printing.See more
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