Review Time
I used this service to help myself and my ex-husband get a quick and easy divorce. There was no money, no property and no children between us. The only thing of value we shared was a van, which I signed over to him before even filing for a divorce.3StepDivorce was good in the start. I could call them and speak to a live person. When I'd email, they'd respond within one working day. I get not answering an email on Friday at 6 pm.3StepDivorce would answer my questions, and I'd put them on the forms (you do not need to check this box, you can use this date, etc), the courts sent the forms back saying this was wrong and that was wrong.This procress took so long. I understand an uncontested divorce does not get the same urgen treatment as one with children, or a lot of money being fought over. But because of their poor advice, the courts weren't able to process our forms in a timely manner.3StepDivorce sent my ex-husband and myself packets to fill out and return. We both did in a timely manner for each one. But one day, the courts said they couldn't process my forms because a form was missing on my end. I have a copy of my ex-husband's form and that was it for that form.Lucky for me, a kind man at the family courthouse gave me that form free of charge stating I should have been sent this form. But even he said "I hope you haven't paid those people yet."The only good thing 3StepDivorce did was lengthen the process so much, that a lady at the family courthouse gave me an Expeditated Judgement form, I filled it out, my ex and I signed and as of the 3rd of this month, we're officially divorced. I filed in 2023.I went to their Facebook page to see if anyone else out there had any issues with 3StepDivorce, or was it just me? People are demanding refunds. I don't think I can get one nor can those other people.Why?This is a scam.I'm not saying a lawyer is cheaper, but at the point of 3StepDivorce, they might just be.
DO NOT USE THIS COMPANY.I have never in my life left a review until now. I am in my mid-twenties and needed help with getting divorced as I had no clue what I was doing. It was uncontested, my ex was great and we agreed on everything. I wanted this to be done as quickly as possible, so I chose this company based on their promises of quickness and ease. In the beginning, it was fine. I answered all the questions and followed the instructions of every packet they sent to a T. Then, their company went radio silent for two whole months. There is NO phone number to call, only email, and after this odd hiatus my ex and I received emails that they "encountered unexpected circumstances that slowed our usual response time". Our forms kept getting rejected (four times in total) and every time I notified them of a rejection, they had to mail me a prepaid envelope so I could mail THEM the rejected paperwork. This happened four times. Every time they resubmitted it, it was rejected. This, in addition to the two-month hiatus, longed-out our divorce by five months. I finally took matters into my own hands and had to drive down to the courthouse (2 hours away) at opening and speak with a Family Law Facilitator to help figure out the problem with the packets. Turns out, the Marital Settlement Agreement was missing vital pieces of information, a form that 3StepDivorce filled out. This whole time, they were the problem. After many months of hassle, tears, frustration, not being able to get ahold of anyone, I figured it out and got divorced on my own. They were helpful with the inital forms, however they did NOT follow through on their money-back guarantee. It took me 18 months to get divorced. I would NEVER recommend this company. I want my money back and an explanation for all this. DO NOT USE THEM. Spend your hard earned money elsewhere.Update 2/18/25: In response to your reply here to me, 3stepdivorce, I emailed you ten days ago and am still waiting for a response. Reply to my email, not Trust Pilot. You denied my request for a refund & I have sent you screenshots of our correspondence proving our packets were rejected.
My divorce was filed and opened with the courts in October 2023. It has yet to be completed. It’s a simple divorce. We don’t have kids. We don’t have assets to fight over. Very simple divorce. Should be the simplest 3 Step Divorce has ever seen. This company does not have a phone number that works. When we first started this process, they did have a number we could call to get updates. Now all we can do is email them and 95% of the time, they do not respond. This has been the worst experience ever for something that should be so simple. I would NEVER recommend this company ever. If anyone knows of a place I can make a formal complaint, please let me know!
These people are a rip off I paid the 74$ fee. The password they gave me never worked so I could never log on, then I sent an email to tech support the never answered, then I tried to calling the number it says no longer in service. Do not use this service they will scam you
First off I’m still legally married, second started my uncontested divorce in June 2023, paid extra to have them file for me. Also sent them my filing fees for the court. Case was never filed. My account was deleted April 2024 found this out after contacting them via email and by the way that’s the only way you can contact this company. Last email they sent me was Aug 2024 “we are still waiting on our filing team on what happened to your case”. Thank goodness I have copies of all my paper work and how I paid. I am out of the “30 day refund” because they didn’t send me my divorce paper until Sept 2023 by the way. So I’m out over $700, still legally married, and can’t contact anyone about this issue. NEVER USE THIS COMPANY. Just hire the lawyer! Now I have to go to my bank to see if I can file fraudulent charges against them to get my money back, so I can now hire a lawyer to get a divorce.
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3StepDivorce™ is online software that helps you prepare your own state and county specific divorce forms addressing your property, debt, children, and any other relevant issues. You will easily complete your divorce forms and follow the step-by-step filing procedures to file your own divorce. Your divorce forms are provided instantly online for viewing, editing, and printing.See more
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