Review Time
The sales team at 411 Locals was excellent! They were very professional, easy to work with, and took the time to understand my needs. On top of that, they gave me a lower price than I expected, which made the experience even better. I’m really happy with the service so far and appreciate how smooth the whole process was. Highly recommend!
This is an inside view as an ex-employee.They are understaffed, replacing everything with slop AI, and manipulate clients.Management takes no accountability and implement processes that end up hurting their clients because they would rather invest on pretending to be a great company, than to actually improving.They lie to new clients, promising we won't work with any other company in an area, but it turns out, they do.EDIT to respond to the company's response.411 Says: "The individual posting this was released from the company due to continued performance issues"They gave me an excessive workload. Pointed it out on time, and they ignored the issue. That is what lead to issues with clients.411 says: "Our team, including leadership, is held accountable through regular performance evaluations and client feedback." Leadership is overworked and disengaged.411 Says: "Additionally, while we embrace technology such as AI to improve efficiency, it is always used to support—not replace—human oversight and personalized service."They replaced quality control with AI technology which performs poorly at providing insightful feedback. Even if this was pointed out, it was met with negative attitudes by leadership.Their team members are trying to survive in an understaffed environment in departments which leadership refuses to adapt or communicate effectively in between departments to build proper solutions.They drown in busy-work and process ambiguity.
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411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...
