Review Time
We bought annual insurance that included a cruise and coverage for diabetes. Shortly before our trip, my husband's brother fell seriously ill; he was the primary caregiver for my husband's terminally ill mother. We provided all requested documentation and had our GP sign the necessary forms. However, several months later, we still haven't received a payout. I've reached out to their complaints department, but I've received no response. I strongly advise against purchasing this insurance.
I secured insurance for my husband in January and then for myself in May, both covering our cruise. We had a trip planned around the British Isles and Faro Islands in September, but three excursions got canceled, with coverage set at £75 for each port. I submitted a claim but faced issues downloading the forms they sent. After confirming they received my claim, my husband got an email saying he was eligible for compensation, but I didn’t receive any confirmation. I later learned a digit was missing from our bank details. After a lengthy phone call, I finally got a claims number but it was incorrect. I had to wait again to resolve this, and even got cut off. Friends who used a different company received their payouts the next day!
We bought annual insurance that included coverage for a cruise and my husband's diabetes. Unfortunately, just before our holiday, his brother fell critically ill, and he was the main caregiver for his terminally ill mother. We submitted all the required evidence and had the GP sign the necessary forms they requested. However, after several months, there's still no payout. I've reached out to their complaints department, but received no response. I highly advise against purchasing from them.
I took out an annual policy in January. By July, I was diagnosed with multiple health issues. I contacted them to report these conditions, and they said it would go to their medical assessors. I had to chase them up before my holiday, and they only called me after much delay. The quotes they provided were excessively high. I ended up finding a much cheaper policy elsewhere. I strongly recommend avoiding this company.
I had a terrible experience with this company after taking out yearly travel insurance earlier this year. After informing them of my hospital stays for a booked holiday, I was told it would be reviewed by their medical team. After waiting weeks with no updates, I had to secure coverage elsewhere. They finally contacted me just days before my trip, but it was too late. Their customer service is inadequate, and I advise steering clear of this company.
I am very dissatisfied with the customer service from this company. I reached out weeks ago to ask if my wife would still be covered after she developed a new medical issue, but they have yet to respond. They mentioned referring it to their medical department, but the delay is unacceptable. Today, I tried to contact them again, but the phone just kept ringing.
I purchased annual insurance that included cruise coverage. Before the policy started, I informed them of a recent skin cancer diagnosis. They decided not to proceed with the policy and refunded my money, which I found unprofessional and concerning.
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Able2Travel from Voyager Insurance Services provides a caring and sensitive solution to covering your medical conditions when you travel.
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