Review Time
We’ve been using ACDSee Pro on and off for 15 years. We uninstalled it again 2–3 months ago. What’s outrageous is the licensing model. We bought a license in 2023, and after 7 months it turned out to have issues: it didn’t correctly read all SVG files, it didn’t work properly in viewer mode, etc. The software was basically unusable. We wrote to Support, but the response was that they didn’t know why ACDSee couldn’t handle SVG files while browsers could.In the meantime, a new 2024 version was released, but after 7 months we didn’t get any updates (and still haven’t), only an offer to purchase the new version (which also has issues). The license should be valid for 12 months and cover new versions during that time. Instead, you get 100 emails a day urging you to buy something new. If you buy ACDSee and a new version comes out a month later, you have to either buy the new one or pay for an upgrade.
Customer Service Drove Me AwayI had a recurring yearly license, which had slipped my mind... so I mistakenly bought a year of their Ultimate 2024 as a way to upgrade. A month later Ultimate 2025 came out and when I got into my account info and realized I already had an automatic subscription, I asked for a refund on the 2024 purchase because my yearly subscription was a week away from renewing (which would have given me the 2025 version). The response was, no, I could not get a refund. I was days past my month allowable time for a refund.They did offer me a "recurring" Ultimate 2025 yearly license for the same price I just paid a month and a half earlier for my 2024 Ultimate.So kind of them to rip me off.So I am writing this as a way to steer others away from their product. I have moved on to PIXLR as my main photo editing program, which I have used as well.
Brought as a management tool for my images more than anything else. Doesn't do that very well as it doesn't support most of my image file types (Affinity).Almost as soon as I purchased the Ultimate 2024 version they brought out the 2025 version and asked me to pay again. Beware of this practice. They do have a subscription model that may well be cheaper than having to buy a new update license. Won't be buying again.
Acdsee was in the past the best software for cataloging and viewing images, nowadays it is the worst, I paid a lot for a complete ultimate version believing I had the best and I don't have the least. Extremely legendary database, constantly crashes, confusing screens, terrible editor, terrible management, even worse support and service. Don't waste money buying this.
I've been a dedicated user for something like 20+ years. But frankly, I think they fired all the real programmers and hired marketing people instead. The software is an absolute disaster based on the Photo Studio Ultimate 2023. Slow, non-windows compliant etc.. Support will do nothing but suggest buying a newer version. But when they left their paying customers with pure thrash earlier, why would anyone keep supporting them?!?I have not found a great alternative yet. And to be fair, I loved their software up until AcdSee Pro 5 renamed all my files to random numbers. However, the upgrade to Ultimate 2023 (because of Pro 5's "file thrashing" and disability to handle UHD resolutions properly) has been an "ultimate disaster"! That the company behind it fails to honor any decent product support is pathetic. So pathetic that I can only assume that the original founders are long time out and a greedy (and stupid!) capital fund has taken over?!?I have not found the great alternative yet. And to be fair, I loved their software up until AcdSee Pro 5 renamed all my files to random numbers. However, the upgrade to Ultimate 2023 (because Pro 5's "file thrashing" and disability to handle UHD resolutions properly) has been an "ultimate disaster"
In 12 years of use of this program, I bought 3 different license because afther 2/3 years it begin to crash working. Unistall and reinstall, put in the number license, but it say is wrong. For 2 times I said to myself maybe I did something wrong, but asking support writing unusefull, nobody answare. In my opinion they should be investigated and condamned like Samsung and AppleINFRAVIEW it's free and I'll donate to producer the money asked by ACDsystem
Do -NOT- trust this company with your money. Since the beginning (from versions 1.x) the program crashes on certain collections of pictures. And not fixed in 2022No fix either in 2024 for turning off external HDD (1 out of 2) every time I press to edit a photo!My HDD turns on and off 40 times when editing several photos.They are 4 and 10 terabyte. Losing them is nothing short of a disaster on important data I cannot backup because it's too much.========================================The worst thing is that every time you reinstall Windows the program will tell you that you are registered to too many machines.==========================================> the e-mail response to that was that I could buy a new version <==So everytime you reinstall your OS the only solution is to buy a newer version. Or it will nag you with messages, freezing, very slow etcTHIS IS A SCAM COMPANYI am already proud to PAY for a program and I get treated like this just because I only make so little a month that I CANNOT buy an upgrade.
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ACDSee Photo Software, Picture Viewer, Image Viewer, photo album software, professional photo editing software, photo editor, Digital Camera software, photo sharing software, Canvas Vector Illustration, GIS Imaging, Picture Printing.
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