Review Time
Had a fitment issue ..was worried I was gonna get stiffed...called in and got an actual person...we exchanged emails until the issue was resolved...I was surprised to get that level of support for an online purchase.
My entire experience hinges on one word. DOESN'TAcerparts doesn't accurately maintain the available inventory levels in the online product description.Acerparts doesn't accurately recall the SKU-specific online chat they have with a customer just one hour prior to an order being placed.Acerparts doesn't cancel an order if the item as described isn't actually availableAcerparts doesn't contact the customer and ask if a substitution would be acceptableAcerparts doesn't accurately describe on the packing slip the substitution item suppliedAcerparts doesn't promptly respond to technical questions you have regarding the suitability of the substitution itemAcerparts doesn't pay shipping if you have to return the item because it is not a substitution that works on your machineAcerparts doesn't give full refunds when they receive a return of the item you didn't orderAcerparts doesn't deserve a star
Acer directed me to a 3rd party licensed company to purchase genuine Acer parts. Truthfully, at first, I was skeptical. Kevin was extremely knowledgeable and helped me get the exact part that I needed AND it was delivered quickly. You'd think those reasons would be good enough to be a repeat customer, but another plus, he was the guy answering the phone! No garbage recording or AI to stall you or mess up what you need. I highly recommend them.
I can confirm they are a scam company. Dealing with them was a nightmare. Wish I had Read their terms and conditions and refund policies.. in the end I got my money back but forced to submit disputes with the bank. They are fraudulent
Claim your business profile now and gain access to all features and respond to customer reviews.
Acerparts.ca is a specialized supplier of Acer Original Parts, serving customers worldwide with fast shipping, dependable support, and competitively priced components.
We focus on providing reliable solutions for device repair, refurbishment, and maintenance, helping extend the life of laptops and reduce unnecessary replacements.
Our product range includes laptop screens, keyboards, batteries, chargers, cooling fans, hinges, and other essential components, sourced directly with the manufacturer. Whether you are a repair technician, IT professional, reseller, or individual customer, Acerparts.ca is committed to delivering parts you can trust.
We pride ourselves on accurate product listings, compatibility guidance, and responsive customer service to ensure every order is correct and hassle-free. It is for these reasons we have become the Number 1 Acer parts distributor in North America.
With a strong emphasis on quality control and customer satisfaction, Acerparts.ca aims to be your dependable long-term partner for laptop repair and parts supply.See more
