Review Time
Well, in the beginning it was difficult because I wasn't train on the system but as time goes with the assistance of the support team I managed to know the system..Now i am a PRO yay. I guess my experience on different systems helped me a lot. Just want to say thank you to Siya,Leanne, Ashleen you Rock. If it wasn't for this 3 ladies and of course Jade was a star too I wasn't gonna enjoy the system..Ashleen thanks for the extensive training on the Revenue part..I have learned a lot. Thanks for upgrading my skills. We can just go from strength to strength from here🥳🙏👍
Well, in the beginning it was difficult because I wasn't train on the system but as time goes with the assistance of the support team I managed to know the system..Now i am a PRO yay. I guess my experience on different systems helped me a lot. Just want to say thank you to Siya,Leanne, Ashleen you Rock. If it wasn't for this 3 ladies and of course Jade was a star too I wasn't gonna enjoy the system..Ashleen thanks for the extensive training on the Revenue part..I have learned a lot. Thanks for upgrading my skills. We can just go from strength to strength from here🥳🙏👍
We have been unable to access our finance module and reports for over 10 days, exactly when we need to prepare our year-end figures. Despite repeated emails and daily phone calls, no one can explain what is wrong or when it will be resolved.Technical issues can happen, but the lack of communication and accountability is unacceptable. Very disappointing experience.
Unfortunately, our experience with RoomRaccoon has been very disappointing.Customer support is slow and unresponsive, and when a reply is received, it often lacks clear or effective solutions.In addition, the system suffers from frequent technical issues that negatively impact daily operations. These recurring problems have caused unnecessary delays, frustration, and loss of valuable time.For a platform designed for the hospitality industry, reliability and strong support are essential, yet RoomRaccoon falls short in both areas.Overall, we would not recommend this service to businesses looking for a stable and professional system.
I’ve seen a great improvement in many aspects of my business since using RoomRaccoon. Guests now view my small business as far more professional, thanks to the system’s automation and communication tools. I really enjoy the dynamic pricing feature and RaccoonRev—it’s made managing rates effortless and effective. The upsell functionality and the ability to send guests professional emails, invoices, and other documents add a polished touch to every interaction.Overall, RoomRaccoon has helped elevate the entire experience for both me and my guests.
I would love to give RoomRaccon service a 5 Stars review! Ashlene van Reenen has given so much attention to all of our concerns & arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training & showed us amazing short cuts! Thank you for the amazing support centre && Rocco ia an absolute amazing super star AI assistant!
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RoomRaccoon is an innovative all-in-one Hotel Management System that empowers independent hoteliers with all the tools needed to manage their property at the click of a button.
The system comes with a host of exciting native tools that work together seamlessly to unlock new ways to generate revenue, streamline property operations, and enhance the guest experience.
The core system combines property management, channel management, a smart booking engine and payment platform and brings seamless automation to all aspects of a hotel business.
RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions.
The solution is intuitive and simple to use and offers outstanding support for multiple languages, should you need it.
Preferred by over 2000 properties across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts.See more
