Review Time
Getting in touch via email is nearly impossible. The contact option offers no financial responses, and the online chat just directs you to email them. They seem to change statements online to suit their needs and don’t accurately calculate refunds. It's unclear where our money goes, and complaints are closed immediately. Other platforms provide much better and immediate support.
It's nearly impossible to reach them via email. The contact option offers no financial responses, and the online chat just advises to email. They modify statements for their benefit and fail to calculate refunds accurately. Where does our money end up? They seem well-protected and close complaints right away. Other services provide much better and quicker support.
I am writing to formally express my dissatisfaction with a recent interaction with one of the staff members, along with the ongoing delay in receiving my credit card. The staff member's attitude was unprofessional and disrespectful, making me uncomfortable. This is not the standard of service I expect. Additionally, I have been waiting for my credit card since the end of December without a clear status update, which has caused me considerable inconvenience. I request a serious investigation into this matter and an urgent update on my card's delivery.
I am very dissatisfied with the service provided. Despite being a long-time client, my requests to convert my account from a resident to a non-resident status have been ignored. My account is now blocked due to outdated information, causing significant disruptions in managing my finances. This level of service is unacceptable.
Having previously banked with another institution for many years, I opened a new account here. The assigned representative has been very responsive and available, even when away. They provided clear guidance, particularly as I navigated banking in a new country. The setup process was smooth, exceeding my expectations.
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Abu Dhabi Commercial Bank was formed in 1985 as a public shareholding company with limited liability, upon merger of Emirates Commercial Bank and Federal Commercial Bank with Khaleej Commercial Bank, which was established in 1975.
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