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No one has turned up to my assessment today. I received 4 text messages over the last few days to remind me of my appointment. The message told me I would receive a link minutes before the assessment time, however, I did not receive this or a call. I tried calling them to discover that they are shut. I am already diagnosed with ADHD and on medication, however, I was forced to go via right to chose as my GP refused to accept the diagnosis despite the solid reputation of the consultant. When completing the forms for Harrow Health I emailed to ask how I should do this as I am on medication and if I answer them now I am on it my results will show up differently to without. The response I received told me they can't tell me how to answer them. Harrow Health have provided terrible non-existent service, which has been much worse than the private route which was not only more in depth but they consistently kept in touch, with regular reviews and in depth discussions. I can't even get someone to turn up to an appointment, answer a phone or email with Harrow Health - AVOID
Hi. The Dr who carried out the assessment was excellent. The Dr I speak to during titration is also good.HOWEVER customer service is really poor. I have been trying to phone (call rings out) and have sent several emails as I need a link to book a consultation to get my meds.My emails have simple been ignored.The situation is. now becoming urgent.
I will be raising a formal complaint! This company needs to be shut done immediately. The negligence and lack of care is utterly shocking. I would plead with vulnerable people to go elsewhere as this service will greatly worsen your condition.
Harrow Health adhd, my personal experience is this company is an absolute shambles, months and months continuosly chasing up, no response to emails, or complaints submitted. The Psychiatrist was helpful and attentive at zoom assesment when I was diangnosed by him, at the end of the consultion he assured me that the process from there would be very quick, which could not be futher from the truth! The psychiatrist seems totally uninterested in resolving this. I am at my wits end trying to get a result, again now waiting for someone to answer phone to chase up complaint which I felt I had no alternative but to submit, listening to recording going round and round, I think this company is appauling and cannot recommend it, Waiting now on the phone 52 minutes whilst the telephone advisor who didnt seem to know much has gone off to look for someone else. . . .
Absolutely shocking service!! Pick another provider if you’re going through right to choose through the NHS! Was called on Tuesday as they had to cancel my appointment at 8am, without any explanation as to why. Rescheduled to 10am… still no link to join at 10:30. Called and reschedule my appointment to a different day. Clinician sent me the link to join at 10:57am and then called me. I said I’ve already rescheduled as I’ve rearranged my whole day and changed my shift at work to attend this appointment, asked why I wasn’t contacted if she was running late, she said ‘I couldn’t get on the system to get your number’, so I said why couldn’t she let someone know she’s running late and they can let me know. This isn’t the first issue I’ve had with Harrow Health, they are never on time with their appointments and always about 10 minutes late to join, not professional at all and lack of communication is disgusting. Sometimes really slow with sending you your prescription code. Also on one of my appointments, one of the clinicians was very condescending as you’re only meant to have 3 appointments and I’d had 5 at that point. I’m sorry that the medication hasn’t been right for me and I’m trying to find the right one. Can’t wait until I get my medication right and I no longer have to deal with them.
Honestly an absolute joke, this company is ruining peoples lives, I received a diagnosis and started on medication, every month I had to chase to get a follow up appointment- emails ignored , phone calls ignored , you finally get an appointment but they have to start you again on a lower dose and work back up, finally got a dose that works well and now my GP is not accepting shared care and Harrow have gone once again radio silent- I raised this concern and was assured the GP would take and if they didn’t HH would continue the medication, tomorrow is my last dose and I then have nothing, and although not physically dangerous the damage to mental health is unbearable- how can they operate this way and be allowed to!!!!
So dangerous! They tried to perscibe me a completely different medication and then have not awnserd any emails or phone calls about this from me or my doctor! This is a serious matter and they are completely ignoring it! Im left with no medication now! They also do not turn up for appointments and you get no notification to say your appointment is cancelled and left waiting . There is no way of contacting them I have had to go above and complain to pals. I regret choosing this company.
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